Self-Service
Reduce costs, deflect cases, and prioritize complex issues when you enable customers to find answers themselves.
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Reduce costs with Self-Service
FEATURE
Self-Service Help Center
Help customers help themselves. Easily embed knowlege articles and give customers access to important data through a branded Help Center.
FEATURE
Automation and Workflows
Automate common service requests and expose business processes to customers with Service Catalog. Empower customers to resolve requests on their own — no agent required — by integrating Salesforce data into your portal and business processes.
ADD-ON
Artificial Intelligence
Give customers real-time answers with Einstein to deflect cases and cut costs. Personalize content with the most relevant articles and enable chatbots to handle common FAQs.
ADD-ON
Authenticated Portal
Build branded, mobile-responsive portals and communities using Lightning Community Builder. It's the low-code way to get started with drag-and-drop ease.
ADD-ON
Chatbots
Resolve issues faster with intelligent chatbots. Automate routine requests, guide customers through next steps, or route them to the right agent.
ADD-ON
Customer Community
Connect customers throughout the community to find answers quickly. Automatically surface the information they need and provide access to groups, experts, and MVPs to strengthen customer loyalty and increase retention.
ADD-ON
Mobile Publisher
Create a pixel-perfect mobile application for your customer portal with Mobile Publisher. Publish directly to the Apple App Store or Google Play Store to deliver a consistent, branded self-service experience from anywhere.
As consumers, we want to interact when we want to, how we want to. We expect that someone has thought about all the data that might be relevant to us.“
Arvind Krishna
Chairman & CEO, IBM
This is not the Self-Service you think you know.
Read the Frost & Sullivan report to learn how the power of Self-Service can help your business deflect cases and improve the customer experience.
Get started with efficient Self-Service operations today.
Start a free trial of the world’s #1 service solution.
No credit card required. No software to install.
No credit card required. No software to install.
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