Deliver great service and a flexible agent experience, from anywhere.
Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace.
Agent Workspace
Allow agents to seamlessly handle cases from one screen with an easy-to-use service console. Equip them with built-in productivity tools and a 360-degree view of every customer.
Automation & Workflow
Create end-to-end workflows to automate and scale repetitive business processes with drag-and-drop simplicity.
Case Management
Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
Incident Management
Major disruptions happen. Address them quickly by ensuring your teams can identify, track, and fix issues with proven workflows.
Knowledge Management
Drive quick case resolution and maximize agent productivity with recommended articles and optimized article search.
Omni-Channel Routing
Automatically match cases from any channel — messaging, chat, social, email, and voice — to the right agent based on skill set and expertise.
Reporting & Analytics
Boost team efficiency using prebuilt dashboards that monitor agent performance, key KPIs, and channel usage, from anywhere.
Telephony & Voice
Solve phone cases faster and unlock AI-powered productivity tools by integrating cloud telephony into the service console.
Video Support
Give visual support and get valuable customer face time, from anywhere. Provide immediate assistance over video chat, so you can ensure a positive customer experience every time.
Workforce Engagement
Forecast case volumes with the help of AI. Optimize team schedules. And equip your agents with the right skills using on-demand training.
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Customer Service Tools and Features from Salesforce
Salesforce Service Cloud features customer service scripts that help agents streamline customer conversations, capture all needed information, and reduce errors. For call centers, scripts are essential for high performance in both inbound and outbound calls.
Service Cloud call center scripts help service teams improve productivity, reduce agent training time and resources, and promote a consistent customer experience. Service Cloud workflows enable agents to quickly navigate to the right script at the right time.
Service Cloud is a comprehensive customer service and help desk platform for businesses of all sizes and types. Its features include integration of multiple information sources into a centralized view, chat, customer self-help portals and communities, knowledge base, and more.
Service Cloud call center scripts help service teams improve productivity, reduce agent training time and resources, and promote a consistent customer experience. Service Cloud workflows enable agents to quickly navigate to the right script at the right time.
Service Cloud is a comprehensive customer service and help desk platform for businesses of all sizes and types. Its features include integration of multiple information sources into a centralized view, chat, customer self-help portals and communities, knowledge base, and more.