The key to a better customer experience is a better agent experience. Equip your team with an omni-channel console, built-in productivity tools, automation, AI, and a unified view of every case detail and customer interaction.
Automate routine tasks and help agents solve cases faster with contextual business processes. Prepopulate case fields and deliver AI-powered next-step recommendations right in the agent workspace. Enable case-swarming and cross-functional collaboration directly in the agent workspace using Quip.
Tailor your support to match each customer. Get a complete view of your customer by connecting data across departments and back-end systems into one space for your agents. And solve cases faster by providing context for each support case, like the articles a customer reads on self-service portals.
Help agents solve cases more easily by putting the information they need front and center on a personalizable workspace. Easily build a custom page layout for any use case with drag-and-drop UI and prebuilt or custom components.
Unify your agent experience with Service Cloud. Our customer service management solution puts all of the information representatives need at their fingertips, all in one console. With Service Cloud from Salesforce, you can manage cases, track customer history, view dashboards and a lot more — all in one view. No multiple tabs. No switching softwares. Service Cloud is the only customer service technology you’ll need — always available from your web broswer.