Resolve cases faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.
Connect customers to account information, knowledge articles, and step-by-step instructions. Provide one-on-one agent assistance by embedding chat support.
Reach your customers on the channels they use most, including mobile messaging, web chat, and social media. Supercharge the customer experience with AI-powered chatbots that are native to our platform.
Streamline your field service operations with solutions for every industry and role. Give your field agents, dispatchers, and technicians the tools they need to complete cases the first time.
Make your agents more productive with AI-powered predictions and recommendations right in the agent workspace. Scale service and provide customers with instant chatbot support.
New video—go inside our Customer Success Center to see how our agents achieve a >9 CSAT with the Lightning Service Console.
“The important thing ... is that we have to meet the needs of the customer. And as the customer changes, we have to change.”
Essentials
Small business CRM for up to 10 users
$
25
USD/user/month*
(billed annually)
(billed annually)
Professional
Complete service CRM for teams of any size
$
75
USD/user/month*
(billed annually)
(billed annually)
Enterprise
Customizable CRM for comprehensive service
$
150
USD/user/month*
(billed annually)
(billed annually)
Unlimited
Unlimited CRM power
$
300
USD/user/month*
(billed annually)
(billed annually)
*All per user products require an annual contract, except for Essentials, which is available for monthly pricing.
