Increase customer satisfaction and transform support with the #1 platform for service.

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Deliver smarter, more personalized support anywhere across the platform with Service Cloud.

Say goodbye to “hold, please,” thanks to all the innovative platform features that make Service Cloud the world’s #1 customer support application. 
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Support customers over their favorite channel.

Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.
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Explore the Future of Agents in an AI World

Featured webinar from Gartner: Why Humans Will Remain at the Core of Great Customer Service
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Improve support with AI built for the Salesforce Platform.

Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics. 
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See all the details of a case, at a glance.

Boost agent efficiency — and customer satisfaction — with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.
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Resolve onsite service issues on the first trip.

Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right. 
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Reduce case volume with a self-service portal.

Give customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts. 
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Pricing

Choose the Service Cloud edition that fits your needs.

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Out-of-the-box service solution for up to 5 users
$ 25
USD/user/month*
(billed annually)
Complete service CRM for teams of any size
$ 75
USD/user/month*
(billed annually)
MOST POPULAR
Customizable CRM for comprehensive service
$ 150
USD/user/month*
(billed annually)
Unlimited CRM power
$ 300
USD/user/month*
(billed annually)
* All per user products require an annual contract.
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CUSTOMER SUCCESS STORY

Farmers Insurance® is a Trailblazer.

“The important thing ... is that we have to meet the needs of the customer. And as the customer changes, we have to change.”

RON GUERRIER, CHIEF INFORMATION OFFICER
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Get a 30-day free trial of the world’s #1 platform for customer service.

Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. 
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OR CALL 1-800-667-6398
 

Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 08 May 2017.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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