Source: Salesforce Customer Success Metrics Survey, conducted 2015–2017 among 7,000+ customers randomly selected. Response sizes per question vary.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities.
Deliver personalized support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities.
Deliver personalized support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities.
Deliver personalized support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities.
Deliver personalized support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities.
Deliver personalized support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
“The important thing ... is that we have to meet the needs of the customer. And as the customer changes, we have to change.”
Salesforce Essentials
Out-of-the-box service solution for up to 10 users
$
25
USD/user/month*
(billed annually)
(billed annually)
Lightning Professional
Complete service CRM for teams of any size
$
75
USD/user/month*
(billed annually)
(billed annually)
Lightning Enterprise
Customizable CRM for comprehensive service
$
150
USD/user/month*
(billed annually)
(billed annually)
Lightning Unlimited
Unlimited CRM power
$
300
USD/user/month*
(billed annually)
(billed annually)
* All per user products require an annual contract. Monthly pricing available for Essentials edition.
