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“State of Service” Report: The Age of AI, and Agent and Customer Empowerment
By Dr. Natalie Petouhoff
Using AI to Automate, Assist, Optimize
High-Performing Organizations Are Further Down the Path to Intelligent Service
AI Impacts the Bottom Line, Improving Metrics That Matter
When considering AI for customer service, focus on what you do best — delivering great experiences. Choose a solution that will help customers easily get the answers they need on their own, one that will allow your agents to intelligently, efficiently, and effectively engage with customers, and enable you to deliver business results and metrics that matter. If you’d like to find out more information on the latest stats on AI, customer service, and how contact centers are transforming, check out the full “State of Service” report.