Take customer service beyond the call center.
Let industry-leading customer service lead your entire company forward.
Call Center Management
Turn your call center into a customer engagement center. Get a 360-degree view of your customer and deliver support on any channel.
Reimagine Your Customer Portal
Make self-service easy with tools that empower your customers to get answers to their questions, anytime and on any device.
Make Smarter Service Decisions
Uncover new trends and turn insight into engaging customer experiences that make your customers happier.
Help your employees access the information they need to be successful and productive, while giving them more time to work on what they love.
Launch Service Fast
Grow your business faster by launching a modern service experience that every customer will love.
Deliver mobile, in-app service in a snap with Snap-ins.
With Snap-ins you can effortlessly embed Service Cloud features in your native apps and web page. Connect with customers everywhere through S.O.S Video Chat, Live Agent Chat, and Service Cloud Einstein in-context support. Just snap them in, and you’re good to go.
Faster, smarter customer service starts with a free trial. (Yep, free.)
You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.
Customer Service Management Software and Technology from Salesforce
Unify your agent experience with Service Cloud. Our customer service management solution puts all of the information representatives need at their fingertips, all in one console. With Service Cloud from Salesforce, you can manage cases, track customer history, view dashboards and a lot more — all in one view. No multiple tabs. No switching softwares. Service Cloud is the only customer service technology you’ll need — always available from your web browser.