Salesforce is the world’s leading customer relationship management technology (What is CRM?), helping you build and improve your customer relationships. Our Starter Suite makes it easy for small businesses to get organized and grow with the #1 AI CRM. And we’re helping organizations of all sizes unify their data and re-imagine their business for the world of AI with Agentforce, providing autonomous AI agents that take action for your employees and customers.
Salesforce helps you stay ahead of changing customer expectations with data tools, trusted AI, and best-in-class apps for sales, service, marketing, commerce, and IT — all on one integrated platform. With Salesforce, your employees can be more productive with a single view of customer data that keeps every team in sync. And Agentforce works side-by-side with humans, speeding up processes and taking action autonomously. All so you can win more business, while making your existing customers happier with personalized experiences.
Meet Agentforce — your team of AI agents that assist employees with tasks and take action to help you boost productivity and serve customers better. Seamlessly transfer from proactive AI agents to humans. Build custom agents with low-code and natural language tools.
Arm your sales organization with the tools and data they need to close deals faster. With Salesforce, you can scale your sales team without limits. Agentforce helps you nurture inbound leads to build pipeline, and gives every sales rep a dedicated AI coach to practice their pitches, handle objections, and negotiate before customer meetings.
Provide consistent, personalized support experiences across your customers’ preferred channels — from the contact center to out in the field. Agentforce serves customers at any time, and seamlessly escalate to service representatives when needed.
Engage with your customers across the entire life cycle. Agentforce dynamically generates personalized journeys, marketing campaigns, and audience-specific content across email, mobile, web, and advertising – all in your brand voice and optimized based on past performance.
Offer frictionless digital commerce experiences that natively connect B2C, B2B, order management, and payments with your sales, service, and marketing apps. And with Agentforce in the mix, you can now give every customer a dedicated personal shopper that delivers personalized recommendations and streamlines purchases.
Our complete product portfolio includes CRM apps for sales, service, marketing, commerce, and more with trusted AI and data on one integrated platform. Whatever size your business, whatever your industry, there’s a solution tailored to you.
* IDC, Worldwide Semiannual Software Tracker, April 2024. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.
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Simply put, SFDC is an acronym for SalesforceDotCom.
SFDC stands for Salesforce.com, which is a cloud-based customer relationship management (CRM) and agentic AI platform. It is one of the most popular and widely used CRM software platforms in the market, and is used by businesses of all sizes to manage their customer data, sales processes, marketing campaigns, and customer service activities with the power of AI agents and unified data. The acronym SFDC is often used as a shorthand for Salesforce.com in discussions, literature, and online forums related to the software.
SFDC stands for Salesforce.com. It's a cloud-based customer relationship management (CRM) platform used by businesses to manage customer data, track sales, and automate various business processes. While the company is simply known as "Salesforce" now, the older acronym "SFDC" continues to be used, particularly within the Salesforce ecosystem.
SFDC is a deeply integrated, cloud-based software platform that helps businesses manage customer relationships with the help of agentic AI, data tools, and CRM apps. It offers tools for sales tracking, customer service, marketing automation, and data analysis. By centralizing customer information, SFDC enables teams to collaborate effectively and make informed decisions to enhance customer satisfaction and drive growth.
