Winter ’21 Release
Explore new products and features on the Customer 360 Platform to connect to your customers, from anywhere.
Salesforce delivers the latest product innovations over three times a year. Discover the newest offerings in the Winter ’21 Release.
Work.com
Get all-new apps, advice, and training to meet employee and customer needs.
- Queue Management
- Broadcast Messaging
- Digital Trust Cards
Sales
Empower your sales teams with enhanced productivity tools.
- Opportunity Deal Change Highlights
- Multi-Cloud Support for Billing
- High Velocity Sales Enhancements
Service
Enable your service team with more visibility and faster setup.
- Field Service: Time Sheets
- Service Setup Assistant
- Omni Supervisor Enhancements
Marketing
Unify your marketing data and power intelligent customer interactions.
- Customer 360 Audiences
- Interaction Studio Enhancements
- new Pardot email experience
Commerce
Deliver more productivity and scalability across commerce experiences.
- B2B Commerce on Lightning Experience Enhancements
- Salesforce Order Management Enhancements
- Trust Enhancements
Financial Services
Build a lifetime of trust with innovations for compliance and mortgage.
- Compliant Data Sharing
- Community Cloud for Financial Services Enhancements
- Einstein Analytics for Financial Services Enhancements
Healthcare & Life Sciences
Transform how you process documents and give reps mobile-first insights.
- Intelligent Document Automation
- Sales Visit and Inventory Management for Mobile
Manufacturing
Get a 360-degree view of business performance in a single platform.
- Einstein Analytics for Manufacturing Enhancements
- Account-Based Forecasting Enhancements
Consumer Goods
Accelerate growth with intelligent planning and execution.
- Einstein for Consumer Goods
- Direct Store Delivery
- Visit Execution Enhancements
Public Sector
Build and support thriving communities with the world's most trusted CRM.
- Public Sector Solutions
- License and Permit Management
- Emergency Program Management
Communities
Push content at high scale to websites, channels, or new Pardot email experience.
- High Scale Content Enhancements
- Salesforce CMS Integration with Pardot email experience
- Experience Builder Enhancements
Platform - Services
Increase your productivity and visibility with new platform services.
- Security Center
- Privacy Center
- Multi-Factor Authentication Assistant
Platform - Applications
Personalize survey experiences and sync appointments on any calendar.
- Salesforce Feedback Management: Merge Field Branching
- Salesforce Surveys: Survey Templates
- Salesforce Scheduler: Calendar Integration
Apps - Lightning Experience
Enhancements to mobile, flow, and actions to offer a better experience.
- Dynamic Experiences Enhancements
- Salesforce mobile app Enhancements
- In-App Guidance Enhancements
Apps - Application Development
Simplify app dev with mobile SDK, subscriptions, and event stream.
- Heroku Postgres: Streaming Data Connectors
- Lightning Web Components for Mobile SDK
- Safe Navigation Operator for Apex
Analytics
Schedule Model Refreshes and Track Insights to keep up to date.
- Write to external databases in Tableau Prep
- Einstein Discovery: Fast Start Templates
- Einstein Analytics Connectors for Snowflake
Employee Experience
Search, report, and create templates from inside the template library.
- Template Library
- Data Mentions
- Template Usage Reporting Enhancements
Integration
Launch API solutions tailored to customer needs.
- Anypoint Exchange: API Groups
- Anypoint Design Center: API Design Collaboration
- MuleSoft Connector for Salesforce Enhancements
Enablement
Learn new skills for the new normal.
- Einstein Recommendations for Trailhead
- Trailhead GO Enhancements
- In-App Guidance Enhancements
Nonprofit
Strengthen digital fundraising, accelerate grantmaking and manage client intake & referrals.
- Salesforce.org Elevate
- Grants Management
- Case Management: Client Intake
Education
Improve fundraising.
- Salesforce.org Elevate
Philanthropy
Volunteer on mobile and track donations, disbursements, and reporting.
- Philanthropy Cloud for Android
- Disbursement Services Enhancements
Sustainability
Carbon Accounting made easy.
- Data Gap Filling
- Scope 3 Estimation Module
Success
Get improved support, implementation services, and best practice guidance.
- Help Portal Enhancements
- 26 new and refreshed Accelerators
- Datorama Jump Start Enhancements
See our additional releases for more Customer 360 product information and helpful resources.
Check out the Winter ’21 Release resources for demo videos, summary slides, and more.
Release Notes
Winter ’21 Release notes: your in-depth guide to all-new features.
TRAILHEAD
Learn about the all-new Winter ’21 Release features on our free learning platform.
COMMUNITY GROUP
Stay up to date on all our releases by joining the Release Readiness Trailblazers Community Group.
Want to learn more about the Winter ’21 Release?
Sign up for Release Readiness emails and watch the Release Readiness Live videos.