When it’s time for shoppers to retrieve their orders, communicate instructions clearly on their preferred channels. Give clear instructions with the type of identification needed (e.g., license plate number for curbside), store details, directions with a link to maps, and support channels should shoppers have questions.
You can also leverage localization capabilities to support multiple currencies and languages. Plus, prioritize fulfillment across selling channels (including the store, marketplaces, and social channels), customize business logic, and add apps for payment, store, and more.
Err on the side of over-communication, especially when it comes to out-of-stock products. Inventory visibility is critical to ensure accurate product availability and order status. When it comes to delivery, staff-up on extra drivers for last-mile fulfillment. The best holiday gift this year is the one that arrives on time.