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Frequently Asked Questions

Recurring billing software automates the payment process for recurring charges while subscription billing manages customer access to a product or service, often with different tiers of subscription.

The software provides notifications of upcoming payments and flags failed payments, which reduces payment lapses. It also provides metrics on customer churn, which provides insights to help organizations make data-driven decisions to reduce customer churn.

If a payment fails, the software typically notifies both the customer and the organization so they can solve the issue together. Additionally, the platform typically automatically retries the payment after a set period of time to ensure payment is processed.

Recurring billing software typically uses advanced security techniques such as encryption and controlled access to ensure security of sensitive customer data. However, organizations must also ensure good cybersecurity habits.

While a wide range of industries use recurring billing software, it's commonly used in streaming, online subscriptions or subscription boxes, fitness centers, digital media publications, utility companies, and learning platforms.