Best Customer Service & Support Software (2025)

Customer service software gives your support team the tools they need to deliver exceptional customer service. Here's how to choose the right customer support software for your business.

State of Service

Dig into our latest customer service research

High-performing organizations are using data, AI, and automation to deliver faster, more personalized service. Find out how in the 6th State of Service report.

Meet Agentforce for Service

Watch Agentforce for Service resolve cases on its own, deliver trusted answers, engage with customers across channels and seamlessly hand off to human service reps.

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Join the award-winning Serviceblazer Community on Slack

It's an exclusive meeting place, just for service professionals. From customer service to field service, the Serviceblazer Community is where peers grow, learn, and celebrate everything service.

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Unlock AI with Service Cloud

Your AI is only as strong as the data it's built on. Agentforce for Service's are built on trusted, secured data to safely maximize the power of AI.

FAQs

The best customer service software for your business will depend on your company's customer service strategy, budget, and the main features you need. Salesforce Service Cloud is a strong option for many businesses, as it enables omnichannel support, lets you build customized AI agents, and includes powerful automation features to increase efficiency.

The cost of customer support software depends on the company's pricing model and the product and plan you choose. While some products offer free versions, most businesses will want to invest in a paid plan for more advanced functionality. Most products cost at least $20 per user per month for basic plans and could go up from there for more complex features and capabilities.

Absolutely. Any business that cares about customer service can benefit from investing in software that helps streamline customer inquiries, provide omnichannel support, improve efficiency for faster response times, and more.

This article is for informational purposes only. This article features products from Salesforce, which we own. We have a financial interest in their success, but all recommendations are based on our genuine belief in their value.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.