Agentforce Contact Center Pricing
One simple package to unify your contact center.
Get your complete contact center from Agentforce Service.
Simply add Agentforce Contact Center to your Service Cloud Unlimited or Enterprise edition to get started with your Contact Center solution.
Agentforce Contact Center
One simple package to unify your contact center.
$
125
USD/User/Month
- Native Voice
- Digital Channels
- AI Enhancements
Agentforce Contact Center Voice
Native voice for Agentforce 1 Edition
$
75
USD/User/Month
(Agentforce 1 Edition Only)
- Native Voice
- Unlimited Platform Voice Minutes
- Directly Integrated Customer Data
Agentforce Contact Center is compatible with Service Cloud Unlimited Edition, Enterprise Edition, and Performance Edition. Special pricing is available for Agentforce 1 Edition customers. These editions require an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
See what's included in Agentforce Contact Center.
Add voice and digital channels to your existing contact center.
CCaaS Integrations
Integrate any CCaaS provider with the #1 AI CRM.
Digital Channels
Deliver seamless, personalized conversational experiences across channels — at scale.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the service solution built on the world’s #1 CRM?
Start your trial.
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Agentforce Contact Center Pricing FAQ
Agentforce Contact Center is available on Unlimited, Enterprise and Performance Agentforce Service Editions. Special pricing is available for Agentforce 1 Service Edition customers. Chat with a sales representative to learn more.
In addition to the Agentforce Contact Center usage add-on, some components of Agentforce Contact Center will require that additional usage be purchased over time, including additional messaging packs, surveys, bot sessions and hours of conversation insights.
Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or reach out to sales at 1-800-667-6389 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to see what works for your business.
* This edition requires an annual contract.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties. Contact a sales representative for detailed pricing information.