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Grow with the CRM that works for small business. Free.

You didn’t start your business to sift through spreadsheets and hunt down leads. That’s why Salesforce works for small businesses. Manage accounts, grow relationships and solve customer problems faster — all in one place, for free.

Free CRM Frequently Asked Questions

Salesforce’s free CRM suite is an easy, cost-free way for individuals and boutique businesses to get‬ started with Salesforce CRM. Switch from unwieldy spreadsheets to an intuitive CRM that keeps your‬ customer data organized in one place.

  • Guided onboarding and suggested actions enable you to quickly and easily import your data‬ and get up and running in no time.‬
  • Essential sales features provide you with a clear picture of your sales pipeline and‬ opportunities.‬
  • ‬‭Essential service features enable you to close customer cases faster using case and knowledge‬ management.‬
  • ‬‭Your data remains accurate, updated, and complete.‬

Learn more about Salesforce’s Free CRM Suite.

Yes, it’s really free and with no expiration limit. As long as you log in regularly, you can use our free CRM suite for as long‬ as you’d like.‬

Our free CRM suite includes select features from our core Sales and Service Clouds as well as several enhanced‬ capabilities.

Features included from Sales Cloud:

  • ‬Account, Contact, Lead, and Opportunity Management‬
  • Task Management and Activity Feed‬
  • Customizable Reports and Dashboards‬
  • Products and One Pricebook‬

‭Features included from Service Cloud:

  • Case Management
  • Knowledge Management

Enhanced Capabilities:

  • Social Sign-on‬
  • Guided Onboarding‬
  • AI-Readiness‬
  • Custom Fields‬
  • Process Automation with Flows

When you need additional features, we make it easy to upgrade to the CRM that makes the most sense for your business needs. As you grow, you may find you want to move to Starter Suite to unlock core Marketing Cloud features or begin your journey with Commerce AI opening your own storefront. If you find you want additional customization and automation, Pro Suite is the next path to upgrade your CRM. Salesforce is built to scale as you grow your business.