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MORTGAGE AND LENDING

Lend confidence with connected borrowing experiences.

Automate the entire lending lifecycle to improve operational efficiency and simplify the experience for borrowers.
 

Reduce operational costs and innovate faster with purpose-built mortgage and lending solutions.

 

Simplify the borrower experience.

Improve experiences with guided applications, simple document tracking and approvals, and better data visibility.

Unlock cross-sell opportunities.

Create referrals across lines of business with a 360-degree view of borrower data, and use AI to suggest product add-ons.

Improve operational efficiency.

Put mortgage data models, advanced analytics, and automated processes to work to improve efficiency and save time.
 

Streamline Digital Lending

Unify your business on a single platform and provide borrowers, lenders, real estate agents, and brokers with more transparency and self-service options throughout the lending experience.
 

How It Works

 

Create 360-degree views of borrowers.

Gain visibility into all financial holdings and borrower activities from a single view.

Deliver seamless lending experiences.

Create a transparent process to inform borrowers, manage key documentation, and collaborate across teams.

Accelerate loan approvals.

Deliver the speed today's borrowers expect by automating and streamlining processes from origination to close.

What's Included

 
  • Financial Services Cloud enables you to unify customer experiences across channels, geographies, and both consumer and commercial lines of business.
  • Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
 
 

Service Innovation for Mortgage and Lending

Empower customers to self-serve with chatbots and automation. Resolve issues faster, and increase borrower satisfaction with a single, 360-degree customer view.
 
 

How It Works

 

Empower customers to self-serve.

Present knowledge base and chatbots with modern, conversational UI.

Provide assistance quickly.

Enable CSRs to pull up information right away, all in a unified system.

Resolve the issue completely.

Connect the middle and back office workflow for improved orchestration with all your teams.
 

Anticipate customers’ future needs.

Understand what's important to your customers with unified interaction data and AI

Deliver continuous data-driven engagement.

Deliver relevant messages to your customers across every channel.

What's Included

 
  • Financial Services Cloud enables you to unify customer experiences across channels, geographies, and both consumer and commercial lines of business.
  • Service Cloud allows you to automate your processes, streamline your workflows, and deploy the right agent at the right time.
  • Marketing Cloud lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
 
 
 

Zions Bancorporation digitizes SBA lending to serve customers fast.

 
 

We’re partnering with Rocket Mortgage to transform the home buying experience.

Rocket Mortgage announces new partnership with Salesforce.

Learn how technology addresses common lending challenges.

Reimagine the digital customer experience through speed and trust.