Connect Health and Human Services systems on a single platform from the world's #1 CRM.


Bring readiness, process improvement, and speed to your agency with integrated solutions that will manage compliance and remove complexities.

Manage mission-critical public health and human services programs, deliver high-quality healthcare, and drive innovative biomedical research with Salesforce as your trusted partner.
  • Transform human services to strengthen families and improve well-being
  • Strengthen public health responses to emergencies and delivery of public health programs
  • Enhance the human services case management lifecycle, working to improve quality of life for individuals and communities through connected services and integrated digital experiences
  • Transform the patient experience with real-time patient data, personalized journeys, and connected ecosystems through interoperable systems and streamlined workflows to improve the coordination of care

Connect public health and social services systems on a single platform from the world’s #1 CRM.


Child and Family Services

Modernize child services to protect children and support and strengthen families.

Provide access to information for better safety and permanency decisions. Reduce administrative burden so staff spend more time with children and families. Support investigators in the field with mobile tools so they can be productive and safe. Enable collaboration and community to protect the vulnerable, strengthen families, and improve outcomes.

Public Health

Streamline public health preparedness and program delivery.

Accelerate the public health response by proactively tracking cases and interventions to contain the spread of diseases and prevent trauma during a disaster. Complement public health efforts by optimizing service assistance using a platform that simplifies managing initiatives and assessments. Pull data-driven insights from built-in analytics by partnering with digital health and big tech.

Public Assistance

Improve service delivery and outcomes for those in need

Meet the rising need for services with a modern engagement platform that reaches citizens where they are. Identify government programs and community resources to meet economic and social needs. Enable staff to make the best decisions possible with insight-driven processes and a 360-degree view of the individuals and families they serve. Manage the full case lifecycle, from intake to eligibility to outcome achievement, to improve well-being of individuals and families.

Government Healthcare

Deliver faster, secure and interoperable healthcare experiences.

Deliver personalized experiences at scale by extend your EHR, practice management or benefits administration system with a system of engagement. With our patient services and care coordination solutions, you can engage your patients and members with innovative, interoperable, virtual care solutions enabling you to effectively manage chronic conditions and promote price transparency, all while honoring patient preferences. 

Transform the patient experience in the contact center.

Read how next-generation contact centers can better serve your patients.

Meet the evolving needs of healthcare expectations.

Get insights on how to better address the needs of patients and providers in this healthcare report.

This Harvard Business Review whitepaper on healthcare digital transformation will help you plan a path to lowering costs and delivering better patient and provider experiences.


Nevada Department of Health and Human Services uses Salesforce to slow the opioid crisis. for Vaccines


Design, build, integrate, and manage vaccine programs with the Salesforce platform.


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