Salesforce delivers the only unified, headless platform combining retail-native workflows, deep customer and business context, and AI agent orchestration — activating complete, end-to-end experiences across every channel you own & operate, and the AI your customers are already using.
Source: *Salesforce Customer Stories | **Janie and Jack
Integrate generative and predictive AI into every part of your marketing campaign lifecycle to deliver the right message, on the right channel, to the right person, at the moment they are ready to buy.
Scale commerce with confidence on the most complete platform for retailers. With AI, simplify everything from setting up digital storefronts to bringing ecommerce to emerging shopper touchpoints.
Grow customer lifetime value, reduce costs, and maximize efficiency when you reimagine service with Service Cloud, from the contact center to the store.
Empower your employees and store associates with a modern POS, digital tools, data and insights to help them be more efficient and better serve customers.
Modernize your B2B customer experience. Increase productivity with AI, automation, and collaboration tools that unlock speed and agility across sales teams, partners, and associates.
Boost loyalty by connecting to your customers across the shopping journey.
Connect the guest experience across channels. Increase collaboration and engagement with franchisees and employees.
Transform engagement with shoppers, stores, and employees all from a single platform.
Optimize your stores and associates to help connect physical and digital shopping experiences.
Looking for higher margins? Salesforce for Retail Media is designed to help retailers grow advertising revenue, scale media operations and sales, and optimize campaign performance by activating first-party data.
Learn how Salesforce grows revenue and relationships.
Discover insights and thought leadership for the retail industry.
Our portfolio of products, built on the trusted Agentforce 360 Platform, helps you connect with customers in a whole new way. Now everyone — your retail customer service, marketing, sales, commerce, IT, point of sale associates, and data teams — can augment their work with connected data, trusted AI in retail purpose-built for retail.
Retailers have access to a unified engagement platform that provides a single source of truth across their entire partner ecosystem – retail marketing, commerce, service, IT, and store. You can now focus on driving costs down and loyalty up with Salesforce for retail CRM.
Boost loyalty with connected experiences across point of sale, retail ecommerce, marketing, and service delivered on the Agentforce 360 Platform. Empower employees and associates with digital tools and data to effectively serve shoppers at all touch points with our retail solutions.
Choose the retail solution that's right for you. Whether your goal is to win new & profitable customers, simplify & scale omnichannel commerce, elevate connected & consistent service, supercharge your store & HQ employees or strengthen & optimize partner relationships.
