Sessions

Get a year’s worth of learning in a single day. Join us in New York for an action-packed day of power sessions for every role.

 
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8:45 a.m. - 9:25 a.m.

  • InsideSales: Sell More Through Predictive Data Science
    For companies looking to grow top line revenue, predictive lead and account scoring is key. Join InsideSales.com to learn how leading organizations leverage sales acceleration technology to prescribe specific sales activities at every aspect of their selling motion, actively manage their pipeline, and maintain a more predictive forecast. As a takeaway you?ll learn how thousands of customers are growing revenue by as much as 30% in as little as 90 days.
  • Meet Pardot: Drive Sales with Intelligent B2B Marketing by Salesforce
    Did you know that 65% of B2B buyers have already made a purchase decision by the time they engage with a vendor sales rep professional (IDC)? Join us to get an inside look at Pardot, the sales and marketing secret weapon that allows you to intelligently engage with your buyers from click to close. Learn how adding marketing automation to your CRM can help you fill your pipeline, personalize the buying process at scale, and empower your sales and marketing teams to better market, sell, and engage in today's buyer-driven world.
  • Sales Cloud 101: Getting to Know the World's #1 CRM
    Want to see what makes Sales Cloud the worldwide leader in CRM? Come experience Sales Cloud up close and personal and see how it transforms the way companies sell — helping them be more productive, make more insightful decisions, and close more deals. You'll also get an up-close look at the all-new Lightning Experience. This session is geared towards beginners and people who are unfamiliar with Salesforce.
  • Track and Move the Adoption Needle
    Join us for an intimate and interactive discussion with other customers to learn how to empower managers and individual contributors for achieving a higher level of Salesforce adoption. We will discuss strategies that help increase the value of Salesforce among the users, thus positively impacting the acceptance and usage of Salesforce in your organization.
  • Transform Your Business with Apps Built on App Cloud
    The app revolution is here. What are you doing about it? Join Salesforce experts and App Cloud customers to learn how IT leaders can take advantage of the world's #1 Application Platform as a Service to transform their companies by delivering engaging and secure, enterprise applications for every part of the business. See updates on the latest product innovations from Force.com, Heroku, Lightning and more, and learn how you can deliver apps at the speed of business, with Salesforce App Cloud.

12:00 p.m. - 12:40 p.m.

  • Become a Data Management Rockstar
    Join us for an intimate and interactive discussion with other customers to understand how simple concepts such as naming standards and validation rules can have a positive impact on data. We will also discuss best practices for using Salesforce functionality and tools that impact effective data management.
  • Data.com: The Blueprint for Building Stronger Sales
    Despite the availability of information, research shows that 8 in 10 sales reps are unprepared and fail to create value with buyers. Join Data.com to learn how the right information in Salesforce can help your organization grow faster by improving how sales and marketing connect with customers. See how Data.com is evolving to better arm your sales team and make Sales Cloud your competitive advantage.
  • JPW: From Compliance to Adoption to Addiction; MasterCard's Five-Year Journey
    Come hear how a complex global Sales Organization of 2,000+ constantly evolves its platform in an ever-changing business environment. We will take you on a journey that started with Salesforce as a compliance tool. We will then share how we overcame resistance and increased adoption through a "re-launch" of Salesforce. Finally, we will bring you to the future in defining a new strategy for Salesforce addiction. You will take away multiple techniques and lessons learned to get your company ready for Salesforce addiction.
  • Life at Salesforce
    Curious what it’s like to work at the world’s fastest growing enterprise software company? Then join us in Breakout Room #2 for a look inside Life at Salesforce. Members of our team will share their experiences of building market leading technologies and partnering for success with some of the most respected brands in the world. You?ll have a chance to ask candid questions about our culture, receive honest answers and discover what an opportunity at Salesforce can do for your career. Unable to attend? Let us know you’re interested!
  • SalesforceIQ: The Future of Selling is Here
    Salesforce is once again raising the bar of innovation by delivering SalesforceIQ. Powered by groundbreaking Relationship Intelligence technology, the new SalesforceIQ CRM and SalesforceIQ Inbox are transforming selling for businesses of every size and industry. Join SalesforceIQ to discover the future of selling. Learn how SalesforceIQ can empower all World Tour attendees to sell smarter, sell faster and ultimately, close more deals.

1:00 p.m. - 1:40 p.m.

  • AppExchange for Everyone: Apps That Make a Huge Difference
    With over 2,900 apps on the AppExchange you can run your entire business on Salesforce. In this session you will hear customers share best ways to extend Sales and Service Cloud as well as how AppExchange can power solutions for every department with free and paid apps. Learn why over 79% of Salesforce customers use AppExchange apps.
  • Drive Metrics Using Reports and Dashboards
    Join us for an intimate and interactive discussion with other customers to learn about the leading Key Performance Indicators that drive the reports and dashboards you rely on to make your most important business decisions. We will discuss best practices for identifying, creating, managing, and assigning metrics in your business.
  • Relationships are the Future of Healthcare
    New reimbursement models, clinical advancements, and consumer expectations are shifting healthcare IT toward the patient. Hear from Salesforce’s Melissa Boyle, Senior Director — Industry Solutions, and leading hospitals, health plans, pharmaceutical and medical device companies share inspiring stories on how relationships are the future of healthcare. See live demos of Salesforce Health Cloud driving stronger patient relationships with real-time collaboration, connected data and advanced analytics.
  • The Future of Financial Services
    A perfect storm of industry, cultural and technology change is dramatically shifting the global financial services landscape. Now, everything and everyone is connected. Across wealth management, banking, and insurance higher client expectations are resulting in lower satisfaction scores and higher attrition rates. Join us in this session to witness how the Salesforce Customer Success Platform is helping our financial services customers meet the needs of this new market landscape. Also, learn more about the newly released Financial Services Cloud, a growth platform to accelerate relationship manager productivity, and help them build deeper, 1-to-1 client relationships anywhere and on any device.
  • The Road to Becoming a Connected Nonprofit
    Leading nonprofits are advancing their missions by leveraging cloud, social, and mobile technologies that connect their organizations, data, and constituents in whole new ways. Connected nonprofits take their fundraising, programs, community engagement, data analysis, and marketing efforts to the next level, while getting real-time insights anywhere, from any device. Hear first-hand from Salesforce and leading nonprofits on how to leverage Salesforce's platform to make greater impact.
  • Transform your Business with Community Cloud
    Join us to learn how Community Cloud customers have transformed their businesses by connecting to customers, partners, and employees in whole new ways. The Warranty Group will share how they're combining business processes, data, and files to grow their businesses faster, more efficiently, and profitably.

2:00 p.m. - 2:40 p.m.

  • Accenture: Insurance Digital Transformation & Employee Benefits Onboarding
    Insurers today are faced with many challenges, including what digital transformation can, and should mean for their firms. At Voya Financial, digital is the intersection between the customer experience, strategy and technology. Join this session for a look at their journey with using Salesforce to transform employee benefits and evolve onboarding with Salesforce Sales Cloud and Service Cloud. Hear how they are leveraging the Salesforce platform to support their business processes, overcome manual onboarding, and streamline capabilities all the while enabling crucial alignment between the business and IT.
  • How Salesforce Runs Sales, Service, Marketing, and Finance with Wave Analytics.
    To maintain a competitive advantage, take the right actions, and capture new opportunities, your business needs to move quickly. In order to do this, decision-making needs to happen at the speed of business. Join us as we review how Salesforce uses Wave Analytics to answer questions and uncover new opportunities so they can get smarter about their customers.
  • Reimagine Retail in the Age of the Connected Shopper
    Today’s shoppers are in control and have high expectations for a seamless shopping and service experience. Join Salesforce Senior Director of Retail Industry Solutions, Dwight Moore, and specialty retailer, B&H Photo Video to learn how retailers are reimagining the shopping and service experience.
  • Sales Cloud Best Practices: A Whole New Way to Sell
    What are our top customers doing to build better pipeline, accelerate sales rep productivity, and maximize sales results? How can you use the brand new Salesforce Lightning Experience to accelerate adoption and drive value for every user? In this session, we’ll walk you through the critical steps and best practices sales organizations should follow and give you a first-hand look at how the Salesforce Lightning Experience helps reps sell smarter and faster from anywhere. Come watch live demonstrations of new features and hear from customers who have achieved amazing sales results with Salesforce.
  • Transform and Innovate Your Salesforce with Cloud Services
    In today’s market, a customer’s experience can make or break a business. Cloud Services provides expert support, training, and services that can help you unleash the full power of your Salesforce technology giving you the tools you need to compete in this customer-centric marketplace. Join us as we speak with a panel of thought leaders from some of the world's most innovative companies and hear how they're using Cloud Services to help them compete and win in a customer-led, digital and global market.
  • Weathering the Storm of Change Management
    Join us for an intimate and interactive discussion with other customers to learn how you can best manage ongoing Salesforce changes to keep current with ever-changing business needs. We will share strategies on who to include when planning for change, how to entice users to provide feedback, and what you should be thinking of when developing a change process to drive Salesforce ROI.

3:00 p.m. - 3:40 p.m.

  • Marketing Cloud Keynote: Customer Experience is the New Marketing
    Marketing is the sum of all touchpoints with your brand, whether it's digital engagement or interactions with your employees. But, how do you connect your data, your employees, your partners, and your customers with a breakthrough experience? How can you master the customer journey? Join us and learn how brands like Fanatics, Capital One, and UnitedHealthcare are building 1-to-1 customer journeys across marketing, sales, and service. See how leading brands are building experiences across email, mobile, social media, advertising, websites, and the Internet of Things.
  • New Features for Salesforce Admins
    Admins are the leaders who can guide their businesses to the future. Learn how to leverage the Lightning Experience and new features of Salesforce to drive innovation, tackle inefficiency and increase productivity.
  • Service Cloud Lightning: A New Era of Service for the Connected World
    Customer service is evolving as customers are increasingly connected to each other, to their devices and to the products they use. Join Service Cloud and guests to learn how organizations of all sizes and across all industries are using the new Service Cloud Lightning to deliver connected, faster, smarter, and more personalized service in the contact center and in the field. Learn how to supercharge agent productivity while creating and executing a vision for customer service that makes customer experience a strategic and competitive advantage.
  • SteelBrick CPQ: Faster Quotes, Faster Close
    Learn how to supercharge Sales Cloud with SteelBrick Quote-to-Cash (including Configure, Price, Quote and Billing) so you can close deals faster. In this session you will see how SteelBrick automates your quoting and proposal process, helps you to maximize your revenue and eliminate errors, and gives you more visibility into your pipeline.
  • The Force Behind Columbia University's Alumni Community
    In 2016, Columbia launched a new, interactive alumni community after 18 months of strategic planning, implementation, and internal CRM adoption. Hear about the technological force now empowering Columbia?s alumni connections - including customized functionality, adoption and engagement strategies, and insights learned from building a platform for 320,000 Columbia graduates around the world. Plus blue sky thinking of the possibilities to come for the Salesforce-based Columbia Alumni Community.
  • Train End-Users for Faster Adoption
    Join us for an intimate and interactive discussion with other customers to learn about end-user training techniques to increase Salesforce adoption and empower users in your company. This session focuses on the framework used to design and deliver an effective end-user training program. We will discuss strategies on the 5 Ws, ways to develop a role-based curriculum, and explore ideas for delivering and measuring your training efforts. Education is an ongoing journey. Get started on the right track!

4:00 p.m. - 4:40 p.m.

  • Fireside Chat with Eli Manning
    As quarterback of the New York Giants, Eli Manning has led his team to two Super Bowl championships while winning Super Bowl MVP honors each time. His iron-man mentality, work ethic, elite talent, quiet confidence, and ability to rise to the occasion in clutch situations have made him a team and fan favorite throughout his 11 professional seasons. He holds the NFL single-season records for game-winning drives, as well as for fourth-quarter touchdown passes, and also has the most passing yards in a single postseason in NFL history. Eli’s dedication and commitment extends to his life off the field, as he lends his time to numerous charitable efforts and was a finalist for Walter Payton Man of the Year honors in 2015. He’ll discuss what it means to be a leader, why giving back is important, and how he sets goals and overcomes challenges.

Salesforce World Tour

Amsterdam · Atlanta · Boston · Chicago · London · Melbourne · CeBIT, Hanover · New York City · Paris · Tokyo · Toronto · Washington, D.C.