Gain full visibility and control over all your AI agents from a single mission control with Agentforce Observability. Monitor, analyze, and optimize agent performance in near real time so you can deliver faster resolutions, higher accuracy, and better customer experiences.
As AI agents take on more work, teams need better tools to track performance and improve outcomes. Agentforce Observability provides a single mission control for IT and business teams to get the complete picture of agent performance and impact. This includes deep observability, live health monitoring, rich adoption analytics, and consumption tracking — as well as new capabilities to embed agent signals in the flow of work for line of business users like service leaders.
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Go beyond simple monitoring. Agentforce Observability is your centralized application for agent optimization. With Agentforce Analytics, easily observe and analyze every agent deployed to instantly surface critical insights on usage, effectiveness, and customer feedback. Swiftly identify and action improvement opportunities with a complete, data-rich picture of your digital workforce to ensure maximum agent performance and reliable business outcomes.
Unlock the secrets to agent success with deep, session-level tracing across every user interaction. Analyze and cluster sessions with granular log data to quickly identify, isolate, and resolve issues related to ineffective topics and actions. Inspecting agent configuration at a micro-level creates a continuous optimization loop, directly driving higher accuracy and maximizing agent performance at scale.
Reach unrivaled operational control with health monitoring tailored to your business logic. Quickly identify and resolve performance issues using KPIs and diagnostic insights from session tracing. Configure near real-time alerts on key metrics that agent admins can use to execute immediate, targeted interventions in your agent configurations. That's optimal agent health, 24/7.
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Investigate every Agentforce session in detail, drilling into specific topics and segment conversations based on intent and sentiment with precision tags. Review each turn and moment in the conversation, so teams can efficiently identify failure points and isolate areas for immediate, high-impact improvement.
Group together conversations sharing similar user intent, then quickly cluster and aggregate agent actions across certain segments of conversation. This aggregated view instantly highlights hidden configuration gaps so agent admins can prioritize high-impact changes and make preventative adjustments to agent logic.
Precisely measure an agent's relevance and helpfulness per interaction with Quality Scores. Immediately expose agent misinterpretations and inefficient, mishandled flows, helping you flag low-performing topics and widespread configuration gaps. This granular data helps teams understand exactly how to refine topics, instructions, and actions to improve agent performance.
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Zoom in on specific agents one at a time, allowing you to drill deeper into its performance KPIs and metrics. Precisely identify the deepest business process inefficiencies impacting a single agent’s operation and resolve mission-critical flaws swiftly.
Establish financial transparency by clearly monitoring and reporting on the credits consumed by each agent. Drill down into consumption insights and usage trends on a individual agent basis. Use this data to directly tie AI agent activity to tangible business outcomes, allowing you to confidently quantify their contribution to your organization’s goals.
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Agentforce Observability provides a single mission control for your AI agents. It is a comprehensive tool to monitor, analyze, and optimize agent performance in near real-time, giving you full visibility and control over your digital workforce.
Agentforce Observability is designed for both IT and business teams. It provides a complete picture of near real-time agent performance for IT teams and adoption and business impact analytics for service leaders.
You can get aggregated agent performance metrics for all agents, and also drill deep into every Agentforce interaction per agent. The tool allows you to analyze individual conversations, drill into specific topics, and segment them by intent and sentiment to pinpoint areas for improvement and optimize future agent interactions.
AI agent observability is a category of software tools to monitor and report on AI agent activity. AI agent observability helps you understand agent performance, find issues, spot trends and improve your agent performance. Agentforce Observability helps team view analytics about agents, understand agent performance down to the session level, and find ways to improve the performance and reliability of their agents.
