Agentforce for Consumer Goods | Pre-Built Skill

Maximize efficiency and revenue with telesales.

Instantly showcase top products at the best prices to maximize revenue on every call. With Agentforce, your reps get ready-made offers and smart pitch suggestions—so they can sell effortlessly while delivering exceptional service.

Pre-built Topic | Employee Facing

Maximize Upselling and Cross-selling

Overview:
Today's service reps are expected to drive revenue, but they need the right insights to sell effectively. Instantly highlight the best products and available discounts to maximize revenue on every call.

Actions Invoked:
Recommend products to upsell, highlight discounts available

Data Sources:
CRM, Enterprise Resource Planning, Order Management System

Industry Data Objects Referenced:
Account, Advanced Order, Visit

What’s the impact?

Improved Employee Productivity
Increased Customer Satisfaction
Increased Resolution Speed
Increased Revenue

Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.