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Person smiling at a laptop with an Agentforce chat window. The agent asks for an overview of the situation. The person describes losing money on a high-risk product presented as low-risk. The agent provides a link to a form for more details. Below, the form fields (Name, Email, Agency, Location, Description) are shown filled out, with an 'Attach' field for file uploads. A blue 3D file folder icon is also visible.
Agentforce for Public Sector | Pre-built Skill

Make complaint and incident reporting easier.

Simplify complaint and compliance reporting and investigation. Assist officials in resolution and increase compliance with alerts and flows. Help answer queries, gain insights from frequent issues and manage enforcement actions on a single platform.

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Anonymous profile page tracking past complaints to a fictional Financial Conduct Organization. Overlaid Agentforce chat box where the agent notes a similar ongoing complaint about misleading financial advice from Perfect Financial Services, advisor John Smith, dated March 2025, with multiple unsuccessful resolution attempts.
Pre-built Topic | Employee Facing

Optimize effectiveness in complaint management and resolution with Agentforce.

Overview:
Accelerate complaint management with pre-built skills and actions. Accelerate responses with summarization, and identify related complaints. Gain insights from categorizing frequent issues to help drive proactive policy and process improvements.

Actions Invoked:
Get Assessment Questions, Find Matching Complaints, Filter Complaints By Perpetrator, Summarize Public Complaint, Assessment Task for Public Complaint, Send Email

Data Sources:
CRM Data, CRM Record, Complaint Record, Assessment Data

Industry Data Objects Referenced:
Complaint, Regulatory Code, Regulatory Code Violation

Agentforce chat window over a purple gradient background. The agent discusses COM-210, FDA Medical Device Regulation, and asks if the user wants to create a regulatory code violation. The user requests violations for the 1st and 4th codes. The agent confirms the creation and displays a clickable case.
Pre-built Topic | Employee Facing

Maximize compliance and efficiency with AI-enhanced workflows.

Overview:
Improve compliance through notifications, emails and automated flows. Receive alerts and recommendations on code violations, manage enforcement actions and automate regulatory fee calculations to accelerate enforcement.

Actions Invoked:
Check For Regulatory Code Violation, Get Regulatory Code Violation Detail, Create Regulation Code Violation, Get Violation Enforcement Actions, Create Violation Enforcement Action, Create Regulatory Transaction Fee, Draft Visit Summary Email, Send Visit Summary Email

Data Sources:
CRM Data, CRM Record, Regulatory Codes, Enforcement Actions, Visit Record

Industry Data Objects Referenced:
Regulatory Transaction Fee, Regulatory Code, Regulatory Code Violation, Violation Enforcement Action

Enhance constituent satisfaction while improving engagement.

Improved compliance
Lower response time
Reduced violations
Increased efficiency

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Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.