Agentforce Voice
Bring AI-powered voice to every channel with Agentforce Voice. Deliver fast, natural conversations across phone, web, and mobile. Tailor agents to reflect your unique brand voice and provide consistent, trusted support.
Turn customer conversations into trusted experiences with Agentforce.
Customers still prefer to talk when it matters most. With Agentforce Voice, you can build voice-enabled agents that manage complex conversations in real time — across phone, web, and mobile. Grow trust with a natural dialogue and strengthen customer relationships at scale with consistent, always-on support.
Build once. Deploy voice everywhere.
Enable new or existing agents with voice, directly from the Agentforce Builder you already know. By extending the same low-code tools to voice agents, you can design, test, and deploy agents faster without switching platforms. Ensure consistency across every channel, while reducing complexity for your teams, with our unified build experience.
Agentforce Voice is native to the Salesforce platform. Voice-enabled agents use the same topics, actions, and data that power your existing agents. That makes them more than conversational: They're context-aware, able to resolve tasks using your CRM, flows, and APIs. The result is a seamless customer journey that feels connected and efficient on any channel.
Engage customers with rich, interactive voice conversations wherever they reach you - on the phone, through click-to-talk on your website, or directly in your mobile app. By deploying once and scaling across channels, you can offer consistent service experiences that feel natural and response. This flexibility ensures customers always have access to the support they need, in the channel they prefer.
Deliver natural, context-aware conversations.
Personalize every interaction by granting your voice agents access to a complete view of the customer. That includes history, preferences, and past conversations, pulled directly from Salesforce. This context ensures agents can anticipate needs, resolve issues faster, and deliver service that feels deeply personalized. Grounding interactions in CRM data builds trust and long-term loyalty with every conversation.
Deliver fast, natural conversations with a platform designed to respond in real time. Agentforce Voice combines advanced reasoning with ultra low-latency performances, so customers can speak without awkward delays. Conversations flow naturally, creating a responsive, professional experience.
Go beyond answering questions. Empower voice agents to take meaningful action. Enable them to update records, create cases, trigger workflows, or connect with APIs. All this, in real time and within Salesforce. Complete tasks directly to reduce customer effort, speed up resolutions, and maximize value.
Create a voice that fits your brand.
Select from a range of pre-built, high-quality voices to represent your business the way you want. With multiple options available, you can choose the tone that best fits different use cases, audiences, or customer needs. With the right voice, interactions can feel familiar and engaging from the very first call.
Make every interaction natural and reliable. Extend a consistent voice across phone, web, and mobile. A unified brand voice means customers always know they’re speaking with your business. Scale one voice across all channels for cohesion, authenticity, and trust — anywhere conversations happen.
Calculate your ROI with Agentforce.
Find out how much time and money you can save with a team of AI-powered agents working side by side with your employees and workforce. Just answer a few simple questions to see what's possible with Agentforce.
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Agentforce Voice FAQ
Agentforce Voice is an AI-powered voice agent that automates customer service interactions. It handles routine calls and provides instant, conversational responses, freeing up human agents to focus on more complex issues.
Unlike traditional Interactive Voice Response (IVR) systems, Agentforce Voice uses natural language processing (NLP) to understand context, intent, and sentiment. This allows it to engage in fluid, human-like conversations rather than relying on rigid, pre-defined menus.
Yes, Agentforce Voice integrates seamlessly with your existing CRM and other back-end systems. This allows it to access real-time customer data, update records, and trigger automated workflows to provide personalized and efficient service.
Agentforce Voice is designed to identify complex or emotionally charged situations. When a query is beyond its scope, it seamlessly transfers the call to a live human agent with the full conversation history and relevant customer context, ensuring a smooth and informed hand-off.
Agentforce Voice is primarily used for customer service to handle inquiries and technical support. However, its capabilities extend to sales, with uses like lead qualification and appointment scheduling. It also improves internal operations by assisting with tasks like real-time sales coaching and knowledge retrieval for employees.
AI voice agents offer 24/7 availability, consistent service quality, and increased scalability to handle high call volumes. They can significantly reduce operational costs and improve customer satisfaction by providing faster response and resolution times.
Voice AI agents act as a force multiplier in your agentic enterprise, handling routine and repetitive inquiries. These AI agents free employees from mundane tasks, allowing them to dedicate their time and expertise to solving intricate problems, providing empathetic support, and building stronger customer relationships.