The World Economic Forum’s Personalized Digital Agent — powered by Agentforce
Davos attendees save valuable time with Agentforce-powered support
EVA is an AI-powered agent built on Agentforce that helps World Economic Forum participants navigate, prepare, and act — all through natural dialogue.
At the World Economic Forum Annual Meeting, the challenge has never been access to information — it’s overload. Thousands of leaders. Hundreds of sessions. Years of institutional knowledge. Endless meetings. And very little time.
EVA is a new kind of digital experience designed for that reality.
Built on Agentforce and embedded directly into the Forum Live mobile app, EVA is a personalized AI agent that can reason across the Forum’s trusted data, understand each participant’s context, and take action on their behalf.
This isn’t a chatbot or an event feature. EVA is a new operating layer for how leaders engage with Davos — unlocking a level of preparation, personalization, and coordination that simply wasn’t humanly possible before.
A truly personalized participant experience
Recommendations that reflect the individual — not just the agenda.
EVA uses participant-provided context — such as role, interests, bio, and prior engagement — to surface sessions and connections that are genuinely relevant. Instead of scrolling through hundreds of options, participants receive thoughtful recommendations aligned to their goals.
When a participant asks for a session briefing, EVA doesn’t just summarize content. It prepares them for the conversation they’re about to walk into — including speakers, themes, and relevant discussion points — helping leaders show up informed and confident.
As participants interact with EVA, recommendations become more precise over time, reflecting how individuals actually engage with the event — not static filters or generic preferences.
Context-aware preparation, in real time
Support that shows up exactly when it’s needed.
When a participant asks, “Brief me on this session,” EVA understands exactly which session they mean — based on their live schedule — and prepares them instantly with key details, themes, speakers, and relevant context.
EVA delivers just-in-time summaries and insights while participants are moving between meetings or waiting outside a room — no searching, no re-explaining, no manual prep.
By connecting schedule, session data, and participant context, EVA helps leaders show up informed and focused — even when their agenda changes minute by minute.
Built and deployed at Davos speed
A forward-deployed engineering model designed for outcomes.
A four-person Salesforce Forward Deployed Engineering (FDE) team partnered with the World Economic Forum to redesign and rebuild EVA in just six weeks — defining conversations, architecting the solution, and delivering production-ready functionality end to end.
Because the Forum already runs on a unified Salesforce foundation, the team could activate Agentforce actions, workflows, and trusted data without lengthy custom builds — dramatically accelerating time to value.
EVA is grounded exclusively in the Forum’s internal data and governed by enterprise-grade security, ensuring accuracy, reliability, and compliance for one of the world’s most high-profile events.
Our goal is to create the right environment — physically and digitally — for changemakers to connect.
Merid BerheHead of Product & Digital Experience Office, World Economic Forum
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Agentforce at the World Economic Forum: Frequently Asked Questions
EVA is a personalized digital agent built on Agentforce and embedded into the World Economic Forum’s mobile app. It helps participants navigate the Annual Meeting, prepare for sessions and meetings, and take action — all through natural dialogue.
Chatbots respond to predefined questions, and event apps require manual navigation. EVA can reason across trusted data, understand participant context, and take real actions on a participant’s behalf — like booking meetings or adding sessions — making it an active companion rather than a passive tool.
EVA supports a wide range of participant needs across discovery, preparation, navigation, and coordination — all within the Forum Live mobile app. These include:
- Event information and policy questions
- Embedded, branded user interface within the mobile app
- Discovering and exploring attendees and speakers
- Viewing speaker biographies and session details
- Personalized session and networking recommendations
- Generating personalized session summaries and briefings
- Adding and managing sessions in a participant’s calendar
- Booking, rescheduling, and canceling meetings
- Shuttle assistance and transportation guidance
- Mobile app navigation and deep links
- Venue navigation and wayfinding
- Networking suggestions and participant discovery
- Premium, fully customized World Economic Forum experience
All actions are executed through natural dialogue, allowing participants to move seamlessly from intent to outcome without leaving the app.
EVA uses participant-provided context — such as interests, role, bio, and engagement history — combined with real-time schedule and event data to deliver recommendations and insights that feel relevant and timely.
Yes. EVA is grounded exclusively in World Economic Forum internal data and built on the Agentforce Trust Layer, ensuring enterprise-grade security, compliance, and reliability for a global audience of leaders.