The Dev Ops Center open on a desktop with a new notification object and an Einstein sidebar

What is Business Process Automation (BPA)? A Complete Guide

Einstein standing in front of screen that reads "27 AI Apps That Will Deliver Value Today."

Unlock productivity like never before by building custom AI apps tailored to your trusted data.

Astro wearing a Salesforce t-shirt, standing in front of the Gartner logo, jumping in celebration. Confetti overhead. A bush with flowers in the foreground.

Salesforce named a leader in the Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms.

Salesforce mascot Astro standing on a tree log while presenting a slide.

Stay up to date on all things security and privacy.

Sign up for our monthly newsletter to get the latest research, industry insights, and product news delivered straight to your inbox.

Business Process Automation FAQ

Business Process Automation (BPA) is the use of technology to automate repetitive, time-consuming tasks within a company. It uses software to streamline workflows and processes, which can increase productivity, improve efficiency, and reduce manual errors.

BPA offers multiple benefits, including increased productivity by freeing employees from repetitive tasks and allowing them to focus on more strategic work. It also improves data accuracy by reducing the potential for human error and provides greater visibility into business processes to identify bottlenecks.

Many business processes can be automated. Examples include generating standard reports, managing approval workflows, and sending automated emails. Automation can also be used to integrate data between different systems, ensuring that information is consistent and up-to-date across an organization.

A company can start with BPA by identifying business processes that are repetitive, manual, and prone to error. It should then choose a platform that can automate these tasks, such as the Salesforce Platform, and begin by automating simple workflows before moving on to more complex processes.

BPA helps with productivity by automating routine tasks that consume valuable employee time, such as data entry, report generation, and form approvals. By automating these workflows, employees can focus on more strategic, high-value work that directly contributes to business growth and innovation.