Agentforce resolves IT and HR questions 24/7 for Salesforce employees.

AI-powered digital labor provides on-demand support to 76,000 employees — all through Slack.
40 %
of IT support cases handled by agents
$ 57,000
cost savings in the first two months
9,500
cases autonomously resolved

By adding Agentforce to Slack, we’re removing friction from this process. It’s fast, it’s convenient, and it’s freeing people up to focus on strategic, high-impact work.

Zach Gray
Senior Director, Data Intelligence & Design, Salesforce

HR is leading the charge as an Agentforce-first organization. It speaks to Salesforce’s commitment to innovation as a company.

Sadie Koeppel
Content Manager, Salesforce
74 %
accuracy in responses
50 %
fewer HR tickets filed