Features & Benefits
Build your community.
Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.
Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation.
Customisation and Branding
Customise Community Cloud to reflect your brand and extend your online community experience. Create stunning, simple-to-use environments that are an interactive extension of your brand.
Collaborate anywhere, from any device. Access the community through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Quickly and easily create next-generation communities and portals that seamlessly integrate with Salesforce.
Connect your customers.
Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.
Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.
Create a vibrant community by recognising your most active members with customisable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise.
Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.
Grow partner sales.
Sales Force Automation
Share contacts, leads, and records with partners. Integrate third-party systems to centralise pricing, inventory, and more. Finally, avoid channel conflict with deal registration and lead distribution.
Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe.
Empower your employees.
Give your files context with secure, social, and mobile file access embedded into your core business processes. Sync files across all devices and bring them into one easily accessible location.
Give structure to discussions and activities. Create a group for your team, an upcoming event, a new project, or a campaign. Share files and records across your organisation, and even integrate video.
Take an interactive guided tour.
Learn how to connect your customers, partners, and employees to your business.