Service Cloud Messaging enables companies to use mobile messaging as a full, two-way conversational support channel. Messaging, powered by Service Cloud—the world’s #1 service platform—enables companies to use complete customer data and intelligent productivity tools to deliver a low-effort support experience—enabling customers to hold messaging conversations with agents.
The result? Delight your customers at a fraction of the cost of voice support.
“With Service Cloud Messaging, we can interact directly with our guests on their preferred channel, including Apple Business Chat. This seamless connection empowers our associates globally to deliver an elevated and personalized service experience for our guests, especially the 110 million members of our loyalty programs.”