Salesforce and Google Bring Gemini to Agentforce in Major Partnership Expansion
Customers will be able to unlock new capabilities and models to build and deploy AI-powered agents.
Our partnership gives customers the ability to:
- Choose their AI: The partnership gives businesses the flexibility to choose the best AI models and capabilities for their specific needs
- Handle More Complex Tasks: Agentforce agents will have access to use advanced Gemini models to handle more complex tasks faster
- Leverage Real-Time Insights: Grounding with Google Search via Vertex AI provides real-time insights and context for Agentforce agents to act on the most relevant information
- Enjoy Intelligent Support: Resolve customer inquiries faster with AI-powered features with deep integration across Service Cloud and Google Cloud Customer Engagement Suite
- Optimize for Global Scale: Salesforce products will run on Google Cloud, opening up new possibilities for global businesses to optimize their investments
- Streamline Purchasing: Salesforce products will be available on the Google Cloud Marketplace for seamless buying and billing
Watch Salesforce Data Cloud and Google BigQuery in action.
Watch this on-demand recording featuring our Webinar displaying the bi-directional data sharing capabilities between Google BigQuery and Salesforce Data Cloud.
Integrations powered by this partnership include:
Data Cloud + BigQuery
Effortlessly integrate and analyze data with Zero Copy, enabling real-time data enrichment to ground Agentforce in all your company and customer data to deliver effective responses and outcomes.
BYOLLM/BYOM + Google Cloud Vertex AI
Streamline AI-driven decision-making by easily accessing and leveraging customer data for quicker ROI on custom AI investments.
Marketing Cloud + Google Analytics 4
Drive customer journeys with GA4 audiences and events, leverage enhanced audience insights from web and mobile data, and integrate Google data into Journey Builder.
Data Cloud + Google Ads
Maximize impact through intelligent customer segment creation, seamlessly integrating unified first-party data for scalable personalized advertising, all while prioritizing security and privacy
Explore these related resources to learn more about the partnership.
Questions? We’ll put you on the right path.
Talk to an expert.
Ask about our Salesforce products, pricing, implementation, and more. Our highly trained reps are standing by, ready to help.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Find answers to your questions.
You can now use Gemini models to power the Atlas Reasoning Engine within Agentforce 360. This expanded model choice allows you to use Gemini's powerful intelligence to solve complex business problems. By utilizing hybrid reasoning, your AI agents will deliver more consistent and accurate results for crucial enterprise workflows.
The partnership deepens the integration of Agentforce 360 with Google Workspace. Employees can access Salesforce applications like Sales Cloud and Service Cloud directly from Google apps like Gmail, Meet, Sheets, and Docs. For example, a salesperson can securely access and view up-to-date CRM data and customer insights through the Gemini app and other Workspace tools they use every day, streamlining decision-making.
Hybrid reasoning is a new feature in Salesforce's Atlas Reasoning Engine that combines the creativity of advanced AI models, like Gemini, with the reliability of your predefined business rules and processes. This is crucial for enterprise use cases because it ensures that AI agents can tackle complex, multi-step tasks while delivering outcomes that are both innovative and consistent with your company's required policies and logic.
Yes. The partnership introduces a new integration that connects Gemini Enterprise with Slack’s Real-Time Search API. This allows users to interact with a dedicated Gemini Enterprise agent directly in the Slack interface, getting instant insights, summaries, and powerful data analysis grounded in your organization's most current conversational data and files within Slack.
The ability to use Gemini models for Agentforce’s Atlas Reasoning Engine is available now. The Zero Copy with Data Cloud and BigQuery features for secure data access and sharing are also generally available now. The Service Cloud and Customer Engagement Suite end-to-end contact center solution is scheduled for general availability in H1 2026 (First Half of 2026), with the Data File Federation feature expected in H2 2026 (Second Half of 2026).