Reimagining Customer Success in the agentic future.

Our Customer Success teams work with Agentforce to stay one step ahead of customer needs. Intelligent agents handle the repetitive tasks — like case routing, knowledge surfacing, and follow-ups — so you can focus on building trusted relationships, solving problems with agents, and accelerating customer adoption.

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I’ve had the chance to lead high-impact projects, grow into a more strategic role, and get quality mentorship from leaders. Everyone, from sales to product, is invested in helping our customers succeed, and that is incredibly rewarding.

Priyanka Monga
Customer Success Manager, Senior Manager, India
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Leading in an environment where innovation is the standard pushes me, and my team, to think bigger every day. We don’t just embrace challenges — we turn them into competitive advantage, fueled by a culture that’s bold, fast, and deeply purpose-driven.

Jack Kiatmysack
RVP Customer Success Management, United States
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During the internship, I had a safety net with constant guidance, but as a full-time employee, the biggest change was the increase in responsibility and ownership. I became the point of contact for customers.

Lasya Priya Karuturi
Associate Technical Support Engineer, India
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We support the people who support our customers.

Whether you’re leading accounts or rolling out solutions, we’ve built a culture that backs you up. From leadership coaching and growth programs to flexible schedules and wellbeing resources, we make sure you have what you need to thrive inside and outside of work.

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Collaboration is how
we work — and win.

At Salesforce, you’re never doing it alone. Whether you’re partnering with sales to drive strategy, working with product to share feedback, or teaming up with support to solve a problem, we win as one team.

Discover what’s new in Customer Success.

Got questions? We’ve got answers.

We’re hiring across a variety of roles, including Customer Success management, success architecture, technical support, solutions consulting, and more.

Experience? No. Appetite for AI? Absolutely. We provide comprehensive training and mentorship to help you build AI-related skills on the job. We believe in continual learning and are committed to your growth and development. Want to get a head start? Head over to Trailhead, our (free!) hub for all things AI. Trailhead has learning across every role and level empowering you to keep pace with innovation and succeed.

Our generative AI tools (oh, hey, Agentforce) help surface valuable insights, identify potential risks, and suggest actionable steps, enabling you to focus on building strong relationships and driving real value for our customers. Agents are a key part of our platform, designed to enhance your ability to connect and support.

Every day is different, but you can expect a mix of strategic check-ins with customers, solution mapping, internal collaboration, and celebrating customer wins. It’s a dynamic and rewarding role where you’ll have a direct impact on our customers’ success.

We offer a range of opportunities for growth, from internships to leadership programs, industry certifications, internal mobility, and regular check-ins to align your career path with your goals. We’re committed to helping you develop the skills you need to succeed and advance.

We work with organizations across a diverse range of industries, including tech, media, finance, education, and more. This variety means you’ll always have new challenges to tackle and new knowledge to gain, keeping your role exciting and fulfilling.

Our Customer Success team is collaborative, customer-obsessed, and people-powered. You’ll never feel isolated — everyone works together to ensure our customers are successful and to support each other’s growth. It’s a positive, high-energy environment where everyone’s contributions matter.