Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
LY Corporation unifies support across 100 services as an Agentic Enterprise.
Learn how LY Corporation turned hundreds of systems into a unified system of work that provides fast, agentic service by chat and email powered by Agentforce.
Customer Story
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
Learn how the Adecco Group uses Data 360 and Agentforce to accelerate hiring, prescreen candidates, and deliver real-time insights for faster, smarter recruiting.
Customer Story
MIMIT Health connects the full care journey as an Agentic Enterprise
MIMIT Health uses Salesforce Agentic Enterprise Architecture to unify patient data, automate tasks, and coordinate care—driving 30% higher patient satisfaction.
Customer Story
MrBeast executes a $1M puzzle challenge with humans and agents together
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Launching a System of Agency
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Story
Agibank delivers frictionless service and growth with Agentforce.
AI agents instantly answer FAQ and qualify leads so reps can focus on high-impact interactions.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
Engine resolves 50% of chat requests with agentic service
From cancellations to group bookings, Agentforce takes action instantly and routes complex cases with full context.
Customer Story
Engine employees get more done with agentic support in every workflow
Slackbot gives every employee a personal AI agent while Agentforce takes skill-specific actions, saving time and driving productivity.
Customer Story
Engine accelerates AI agent development on the Agentforce 360 Platform
Agentforce combines developer tools like Builder, Apex, and Vibes so teams can design, test, and deploy in one system — cutting delivery from months to days.
Customer Story
From startup to Agentic Enterprise: How Engine scales with AI
As an Agentic Enterprise, Engine uses Agentforce to support employees and customers 24/7. AI agents resolve 50% of support inquiries Slackbot saves 30 min/day.
Customer Story
Bouygues Telecom delivers answers in seconds with agentic service
Powered by Data 360, Agentforce turns 500 articles and live service data into precise answers for service reps and in-store associates.
Customer Story
Bouygues Telecom brings consistency to every call with Agentforce
Agentic pre-call summaries and post-call follow-up drafts help every rep deliver the same quality across every interaction.
Customer Story
Bouygues Telecom serves more, faster as an Agentic Enterprise
See how Bouygues Telecom built an Agentic Enterprise with Agentforce and Data 360, setting a new bar for service in an ultra competitive telecom market.
Customer Story
Bouygues Telecom plans agentic field support for 10,000 technicians
Agentforce Field Service and Operations will give 10,000 technicians the context to arrive prepared, resolve issues faster, and complete more jobs per day.
Customer Story
Agentic case handling speeds nonemergency response for Thames Valley Police and Hampshire & Isle of Wight Constabulary
Agentforce handles routine inquiries, recommends next steps, and detects high-risk situations quickly — so operators can focus on time-critical calls.
Customer Story
How Engine and NeuraFlash delivered a human-centric voice agent to scale service
Tom Hebner, SVP of Agentforce at NeuraFlash, explains how they turned early voice AI into a scalable, reliable solution that keeps customers engaged.
Customer Story
How Goosehead Secures Data & Accelerates Development
Goosehead Insurance transformed data security and development speed with {{product.agentforce}} 360—achieving 97% fewer errors and 90% faster cycles. Read their story.
Customer Story
Thames Valley Police and Hampshire & Isle of Wight Constabulary free up time and improve user experiences with agentic service
See how the two forces are using Agentforce and an integrated portal to serve members of the public faster, provide updates, and make reporting crimes easier.
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