Einstein for Service brings AI tools to the airline industry, elevating the Air France-KLM customer experience.

From handling inquiries about traveling with a surfboard to booking and baggage questions, Air France-KLM has transformed its customer service experience by deploying the Einstein 1 Platform and Service Cloud. By integrating with Salesforce’s AI technology and connecting multiple internal systems, the airline simplifies processes, enables quicker access to information, and provides more personalized service. This approach hasn’t just increased productivity, it’s also strengthened customer trust and satisfaction.