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ICS+stays focused on every customer with help from Salesforce.
The productivity tool tames inboxes.
Before Salesforce, email had become a real problem for ICS+. Between client communications and internal collaboration, employee inboxes were in a constant state of overflow. Enter Quip, Salesforce’s collaborative productivity platform. ICS+ adopted Quip internally and provided clients with access to relevant documents on the platform. Quip’s built-in, real-time communications features helped reduce company email traffic by an average of 20%, while capturing precise details within one system of record.
“Understanding what the client likes and dislikes helps us know what to do next time there’s an opportunity with that client,” Bernard Morgan said. “Salesforce helps us put all of that information together so we can act on it.”