Salesforce customer since 2010
Every interaction with UnitedHealthcare is designed to delight its members and to intelligently guide them to the highest-quality, most affordable care option. When members call with a routine claims question, for example, UnitedHealthcare customer care representatives automatically know who the member is. Using Service Cloud, representatives can see all relevant member information on a single screen, and they can recommend care programs that benefit the member's health.
Kate-Lin Dennis is Senior Customer Care Representative at UnitedHealthcare and uses Service Cloud every day to help members live healthier lives.
“With the Salesforce Platform, if somebody calls in and needs diabetic education, we’re able to look up local pharmacies for them that service diabetic supplies, and set them up with home health agencies,” said Dennis. “We can set them up with programs that help guide them through those processes.”