Beyond Open CTI: Simple Steps to Modernize Your Existing Voice Channel

Contact center teams are under more pressure than ever to reduce call handle time and improve representative productivity by 20% or more. Upgrading from Open CTI is the first step to adding AI capabilities with Agentforce, giving your reps the complete, real-time customer and case history during the voice conversation. In this webinar, we’ll demonstrate how moving beyond the basic softphone lets you deploy agentic tools that handle the heavy lifting, like real-time agent assist and context-rich escalation, so your reps can focus entirely on the customer. Hear from an industry expert at Vonage as they walk through their migration, their outcomes, and their advice for other migrations.