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Digital Insurance
Run your insurance business on a unified, agentic platform.
Digital Insurance gives carriers and MGAs everything they need to connect core operations with modern digital engagement, real-time customer intelligence, and trusted AI automation, without the cost and complexity of disconnected systems.
What can you do with Digital Insurance?
Innovate, deploy, and adapt insurance products quickly to capture market opportunities and grow your business. Update products, rates, and rules via low-code or no-code configuration, and deploy quote-to-bind and claims experiences directly to customers and partners. Manage the full policy lifecycle, from underwriting to billing, on one platform that unifies core operations with omni-channel digital engagement. Agentforce works natively in the platform to streamline and automate previously time-consuming work.
Quickly build and launch products with Digital Insurance
Accelerate product deployment on a low-code platform. Define product classes with inheritance and override capabilities, and apply reusable dynamic attributes in an intuitive UI.
Design product bundles with an intuitive interface. Easily configure attributes and create relationships between products and groups to tailor coverage and capture market opportunities faster.
Automate rules application with ease. Configure rules for products, coverages, attributes and underwriting using an advanced rules modeling environment.
Automate rules-based pricing across the policy lifecycle. Leverage flexible tools and rating algorithms, configure product-specific procedures, and run pricing simulations.
Manage the end-to-end policy lifecycle with Policy Administration
Manage omni-channel quote-to-bind experiences for policyholders, producers, and underwriters, with quote versioning, dynamic repricing, rules-driven referrals and straight-through processing across P&C individual, specialty and commercial, life, and health.
Easily handle policy actions from issuance and endorsements to cancellations, and automated renewals in real time with prebuilt services optimized for performance and volume.
Design re-usable tax and fee calculations for quoting and policy management. Apply calculations to any level in the product hierarchy.
Reduce hold time by summarizing key policy and quote details for faster, accurate quotes.
Manage the entire claims lifecycle on a modern platform with Claims Management
Help customers quickly report claims first notice of loss to CSRs and claim handlers with AI support and guided digital experiences. Prebuilt agentic intake supports peril-specific details, in a single window, reducing call times and improving customer service.
Easily manage the full adjudication and settlement process with automated workflows and a complete view of a claim’s history. The system intelligently links claims to policy terms and tracks coverage usage, ensuring accuracy and replacing the need for time-consuming checks.
Get a complete financial overview of every claim with a comprehensive solution that helps you manage reserves and track payments in real time. Approval processes for payments ensure every transaction is accurate and compliant, resolving cases faster and driving policyholder loyalty.
Automate quoting, enrollment, and renewals end-to-end with Group Benefits
Manage and update member information and their plan selections within each plan category maintaining a 360-degree view of members and employers across all group plans.
Generate quotes with configurable product rules and pricing for large group plans. Issue accurate contracts directly from finalized quotes with flexible attributes.
Create accounts to track insurance policies. Calculate premiums to determine contributions. Manage individual and bulk enrollments for seamless processing.
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Digital Insurance Pricing
Discover our Digital Insurance product. Digital Insurance includes allocations to get you started with Policy Administration ($1M Gross Written Premium (GWP)), Claims Management (10K credits), and Group Benefits (500K credits) in the base SKU.
Additional usage is available through add-on SKUs:
- Policy Administration — $75,000 per $5M GWP, billed annually
- Claims Management — $50,000 per 50K Claims Management Credits
- Group Benefits — $60,000 per 3M Group Benefits Credits
Digital Insurance
Enable all core insurance operations from a unified customer-centric platform.
$
180,000
USD/Org/Year
(Billed annually)
- Manage the entire policy lifecycle on a unified, digital-first insurance platform
- Manage claims lifecycles across intake, adjudication, reserves, and payment
- Automate your entire group benefits value chain on a single platform for faster speed to market
Digital Insurance is available with Financial Services Cloud (Enterprise and Unlimited Editions) and Health Cloud. Policy Administration, Group Benefits, and Claims Management are usage-based add-on SKUs that require Digital Insurance as a prerequisite and cannot be purchased independently. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with Digital Insurance tips, tricks, and best practices.
Whitepaper
Improve the customer experience with an integrated approach to AI
Report
IDC named Salesforce a Leader in P&C Core Systems
Playbook
The Future of Insurance with Trusted Generative AI
Guide
The Financial Services Playbook for Effective Data Maturity
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Digital Insurance FAQ
Salesforce supports tech-forward carriers and MGAs with its Digital Insurance Platform — the leading unified, customer-centric, AI-native platform. At its heart, the platform enables the management of end-to-end core operations spanning product management, rating, quoting, underwriting, policy issuance, MTAs, claims, and billing — across all major lines of business and distribution channels, including group benefits.
Unlike rigid, siloed, policy-centric core systems, these flexible lifecycle processes are seamlessly integrated into digital customer journeys powered by Agentforce Financial Services and the Salesforce Customer 360. And by unifying data and AI capabilities insurers can orchestrate agentic workflows and scale personalized experiences across the entire insurance value chain.
Salesforce supports forward-looking carriers and MGAs with its customer-centric, AI-native platform. At its heart, the platform harmonizes core insurance processes with modern digital engagement, unified customer data, and trusted intelligent automation. By unifying data and AI capabilities, insurers can orchestrate agentic workflows, driving intelligence, agility, and operational efficiency at scale. The platform puts business teams, not IT, in the driver’s seat, enabling product creation and updates in days, not months.
Choose the digital insurance software that’s right for you by evaluating the individual needs of your business. Salesforce Digital Insurance includes four modules to address your end-to-end needs:
Digital Insurance Foundations: Launch products quickly and scale easily using low-code building blocks for coverages, terms, configuration rules, rating and taxation, provisions and clauses, and digital orchestration.
Policy Administration: Streamline and scale policy lifecycle processes for property and casualty, life, health, specialty, and commercial lines.
Claims Management: Orchestrate and streamline the entire claims lifecycle across all lines of business, from first notice of loss (FNOL) through investigation to adjudication and settlement.
Group Benefits: Modernize group insurance by automating complex quoting, contracts, and enrollment on a fully configurable system, enabling modern digital-first journeys for both employers and employees.
Talk to your Salesforce account team or consultant to learn more about Salesforce Digital Insurance.
