Agentforce is the AI agent platform that delivers 24/7 autonomous support at enterprise scale. Lose the rigid chatbots and hold times. Extend agents anywhere customers are: On the web, on the phone, or in apps. Let humans do what they do best, and let Agentforce do the rest.
Resolving open case | Drafting follow-up email | Escalating to specialist
Routing incoming call | Pulling customer history | Logging interaction notes
Scheduling technician visit | Updating work order status | Confirming parts availability
Processing leave request | Answering HR policy query | Onboarding new hire
Qualifying inbound lead | Updating opportunity | Closing renewal deal
Resolving help desk ticket | Patching system alert | Resetting user access
The best customer experiences start with service. So does Agentforce. On the phone. Online. In apps. Humans and agents help customers better together.
Data. Reasoning. Actions. See what really makes Agentforce work.
Explore real AI agents driving live results for global brands. See how they configured them in Agentforce.
Hear how customers across every industry are using Agentforce to transform their business.
Resolve cases. Recommend products. Engage customers and prospects. Around the clock. Hand off to humans only when needed.
Provide always-on support for customers to help with answering questions, resolving cases, managing orders, and troubleshooting issues
Benefit: Reduced response times, always on service, cost savings.
Give every employee a task-specific, highly specialized AI agent to help them by answering questions and automating routine tasks.
Benefit: Higher productivity, faster resolution time.
Schedule appointments based on history and context, send appointment follow-ups, send reschedule and reminder notifications.
Benefit: Accelerated scale and personalization, op cost savings.
Drive growth around the clock by autonomously answering product questions, handling objections, and booking meetings for sales reps.
Benefit: Efficiency boost, increased win rates, shorter deal cycles.
Automate communications about event information and details, book sessions, provide event logistics and surveys.
Benefit: Personalized marketing, streamlined experience.
Automate communications about event information and details, book sessions, provide event logistics and surveys.
Benefit: Personalized marketing, streamlined experience.
Configure Agentforce, Subagents, Actions, and Instructions in a few clicks.
Agent Script gives builders precise control to create business-ready agents that deliver reliable results.
Bring AI-powered voice to every channel with Agentforce Voice.
Monitor, analyze, and optimize agent performance in near real time so you can deliver faster resolutions, higher accuracy, and better customer experiences.
Connect Agentforce to new tools and resources with secure, open interoperability through verified MCP server support from AgentExchange partners.
Build a collaborative AI agent team that works together to solve complex problems faster.
Get low-code and pro-code tools to manage the entire Agentforce development lifecycle.
Take a closer look at how agent building works in our library.
Launch Agentforce with speed, confidence, and ROI you can measure.
Tell us about your business needs, and we’ll help you find answers.
AI Agents are autonomous, proactive applications designed to execute specialized tasks to help employees and customers. Agents use large language models (LLMs) to analyze and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously.
These agents generate responses that are consistent with your company’s brand voice and guidelines using trusted business data, including Salesforce CRM data, external data from Data 360, and more. These agents are capable of operating 24/7 across various platforms like self-service portals and messaging channels, handling tasks proactively within set guardrails. When faced with complex issues beyond their scope, they can escalate the matter to human agents, ensuring that queries are resolved efficiently and accurately.
Businesses can build agents with Agent Builder using existing Headless 360 platform tools to create standard and custom subagents and actions. You can use prompts grounded in trusted enterprise data. You can use Flows to create automations across any system. You can use MuleSoft API connectors to connect Agents to any system. And last, you can use your Apex & Javascript to create the custom code and business logic for your Agent.
Businesses can create an agent for any role, any industry and to solve any use case. With Agentforce, it's ready to spin up out-of-the-box agents across service, sales, marketing, commerce, and more.
Einstein is natively embedded into the Headless 360 platform and leverages data from CRM and external applications to provide insights, predictions, and generated content directly in the flow of work.
An ai agent builder is a platform for building and customizing AI agents. With Agentforce, our low-code Agent Builder that makes it easy to customize out-of-the-box agents or build new agents for any role, any industry, or any use case using existing tools like Flows, Prompts, Apex, and MuleSoft APIs to configure their agents. Using Agent Builder, businesses can create a job to be done for their agent by defining subagents, writing natural language instructions within that subagent, and creating a library of actions for it to choose from. Users can also easily observe an agent’s plan of action and test their responses in Agent Builder.
Agentforce is a proactive, autonomous AI application that answers questions, takes actions, and improves productivity. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role. With Agentforce, customers can unlock a limitless digital labor force by leveraging autonomous AI agents that support their employees and customers 24/7.
Agentforce can reason through complex requests, safely retrieve accurate knowledge about your business, take action on your behalf, and scale across teams and departments. It starts with the Atlas Reasoning Engine, which breaks down the initial prompt into smaller tasks, evaluating at each step and proposing a plan for how to proceed until the complete answer or action is achieved.
Every Salesforce customer can get started with Agentforce for free, for any use case, with Salesforce Foundations. Our pricing options include Flex Credits, Conversations, or per-user licensing, designed to fit how and where you deploy AI.
