Salesforce

The State of Service in Manufacturing

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The State of Service in Manufacturing

Learn how manufacturers are using customer service as a competitive differentiator.


In this insightful research report, top manufacturing leaders weigh in on the rising importance of providing outstanding service and finding the right technology to help them succeed. Key findings include:

  • What the highest performing manufacturing service teams do differently
  • How manufacturers use IoT data, and why 71% say it’s key to customer retention
  • Why 72% of service teams want a single customer view but only 46% achieve it

Get the complete report, and see how manufacturing service teams use new technologies to transform customer relationships, now and for the future.

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