At Salesforce, we believe in collaboration. Our innovations, open ecosystem, and partner integrations have established us as a leader in interoperability. We understand the importance of end-to-end connection and caring for patients across the entire health journey. That’s why we're dedicated to helping healthcare companies share data with ease.
Connect, standardize, and access healthcare systems and records to deliver fast, secure, reliable care.
MuleSoft Direct for Health Cloud offers comprehensive integration solutions tailored to fit the healthcare industry's needs. It is a set of prebuilt, ready-to-use integrations that work with leading electronic health records (EHRs), payer networks, and health information exchanges. These integrations work natively within Salesforce, connecting outbound calls to healthcare systems for real-time workflows and data ingestion.
These integrations allow you to connect Health Cloud to all certified EHRs and receive structured patient data in real time with no storage in Salesforce. They also allow you to pull data in bulk from EHRs into Data Cloud. The connected data helps you optimize population health management, risk scoring, and cohort analysis. Additionally, you can extract data from C-CDA-aligned documents into Data Cloud.
These FHIR-based integrations allow for immediate access to essential payer information, such as member data, coverage, and explanations of benefits (EOBs). Users can also access provider directories, manage prior authorizations, and ingest EOBs into Data Cloud.
These integrations allow users to acccess patient demographics across the TEFCA (Trusted Exchange Framework and Common Agreement) network through our partnership with KNo2 as well as retrieve and extract data from semi-structured clinical documents aligned with C-CDA format into Data Cloud.
Our robust, inbound FHIR API library allows external systems to read, write, and update data directly into Health Cloud data models, all using open standards.
SMART on FHIR is an open-source, standards-based API that provides secure access to EHRs. This allows healthcare apps to seamlessly integrate with Health Cloud.
Send and receive patient-reported outcomes, social determinants of health (SDOH) assessments, and all types of healthcare forms using FHIR-based questionnaires.
Configure external systems and middleware to trigger FHIR requests to send data to Health Cloud.
See healthcare and life sciences use cases for Data Cloud.
Gain a holistic view of every patient's health with clinical and nonclinical factors. This includes their demographic, claims, medical, social, and behavioral history in one real-time profile. Use these insights to proactively improve patient outcomes, increase shared savings, and strengthen member and population health.
Seamlessly collaborate through every phase of the clinical trial process on a compliant platform. Identify potential risks for patients, candidates, or studies. Generate targeted outreach to specific segments and engage with them based on their preferences. Securely connect and activate data from multiple sources — external and internal clinical sites, claims, and commercial systems. Use this data to create real-time profiles of patients, healthcare professionals (HCPs), and clinical sites
Engage HCPs across every channel with the right information at the right time. This personalized approach helps increase prescribing likelihood. Build stronger relationships with a complete view of each HCP, including their specialties, subspecialties, payer relationships, panel status, education, awards, and board certifications. Help sales reps prioritize their activities with intelligent Next Best Action prompts that recommend the best content and conversations for each situation.
Speed up the prior authorization process with automation at every step. Analyze historical claims data to power actionable insights and AI.
Salesforce accelerators speed up time to value across healthcare. If you choose to build interoperability solutions yourself, we offer comprehensive support — guides, tools, videos, API specs, and code samples — to help you build and scale quickly and efficiently.
Agentforce plays a crucial role in interoperability by ensuring trust, security, and compliance in data exchange. It gathers data from various systems through APIs and uses it as essential fuel for AI-driven insights. Agentforce enables seamless communication between agents and across enterprise systems, streamlining complex workflows and enhancing connectivity.
*2024 Salesforce healthcare and life sciences customer success metrics
Connect data and teams, automate processes, and personalize engagement on a single, intelligent platform to improve outcomes.
Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Unlock limitless assistive AI, purpose-built for Health Cloud.
Help your entire team find important answers and start making data-driven decisions.
Personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
Transform patient contact and self-service interactions across every channel to simplify the customer experience.
Try Health Cloud free for 30 days. No credit card. No installations.
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