When it comes to the right marriage between capability and mobility, portable smart devices don’t have much competition. Even laptop computers, the top platform choice for on the go business elite of the last decade, can’t contend with the unparalleled convenience and untethered freedom that comes with mobile use. Employees and decision makers are quickly recognizing these benefits; studies show that smartphones or handhelds (such as tablets) are the primary communication tool for 49% of companies' workforces.
But as advantageous as mobile smart devices are for most businesses, they become absolutely vital when an organization’s workforce is actively engaged in operations in the field. Of course, when these field operatives need to be able to easily coordinate their actions, then simply having access to mobile devices is the only step; for peak efficiency and accuracy, those organizations need mobile field service solutions.
Mobile field service, also known as field service management, is the term used to describe any systems, tools, or processes designed to assist in the coordination of field operations in a mobile workforce. And while early mobile field service software may have been severely limited as a result of overly-bulky devices and limited internet connectivity, its modern successors suffer no such limitations. The equipment that agents now carry into the field can often fit comfortably into a pants- or jacket-pocket, and the introduction of a newer, more-advanced type of mobile field service app means that users never have to sacrifice functionality while away from the office. When used properly, mobile field service increases employee efficiency, while saving time, money, and effort. However, despite these benefits, the reality is that not every mobile field service application, toolset, or system is the same. Some mobile field service solutions provide advantages that others do not. As such, knowing what features are the most beneficial is the key to finding the solution that will put your mobile workforce ahead of the game.
In order to help you find the mobile field service management solution that can best benefit your organization, we’ve identified and broken down the some of the most important features, benefits, and functionalities that you as a user would need to understand:
While it’s nothing new for businesses to benefit from the aid of field service, mobile solutions are changing the way field service is accomplished. It’s predicted that by 2018, 70% of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics, but as this proliferation of mobile smart devices occurs, clients are beginning to expect more from the field agents who assist them. At the same time, data analytics is becoming ever-more important, as organizations learn to leverage customer data into actionable information. As a result, those businesses who are able to provide exceptional customer service, while maintaining a detailed record of work will find themselves at an advantage over competitors that do not. On the other hand, those businesses who forgo advanced mobile field service solutions may find themselves quickly falling behind.
Stay ahead of the curve, by investing in mobile field service for your organization, and focus on the advantages that come from giving your customers—and your employees—what they want.
The best way to see how Salesforce is revolutionizing customer service is with a guided tour of Service Cloud. With the guided tour, we can show you how Service Cloud shines in several common use cases and scenarios.
Questions? Our reps have answers. 1-800-667-6389