The Salesforce Blueprint for Measuring Agentic Success

Knowing your AI agent is "working" isn't enough. Real success means understanding what's actually happening for your customers, your team, and your business. Join us to see how Salesforce approaches Help Agent measurement holistically, from business outcomes and resolution rates to latency, answer quality, and customer feedback.

Walk away knowing how to:

• Move beyond surface-level metrics to measure what truly defines agent success
• Build a multi-dimensional measurement framework spanning business impact, performance, customer outcomes, and answer quality
• Communicate AI success to executive stakeholders with confidence and credibility

Leave with a framework for measuring AI agent value in your own organization. Register today!