Accelerate your path to an agentic enterprise.
Build and deploy AI agents fast with deeply integrated agentic solutions purpose built for every industry. Start fast with out of the box agentic templates and easily extend your solution by leveraging the power of connected data and prebuilt industry processes, all built on the trusted Agentforce 360 Platform.
Use connected data, metadata, and semantics to surface relevant insights and context in your industry-specific agents.
Effortlessly connect to structured and unstructured data, both inside and outside of Salesforce.
Use agents that harness business data with associated metadata and semantics.
Create, organize, and make insights available where they matter- on Tableau Next dashboards, industry apps, Agentforce, and Slack.
Surface agents with deep industry expertise right within your industry apps using prebuilt processes and workflows and customize easily with purpose built automation tools.
Use agentic AI deeply embedded in your business nuances- right from your industry apps.
Empower business users with seamless workflows that employ 2000+ prebuilt business processes such as Dealer Management in Automotive and Site Management in Life Sciences.
Quickly customize and solve for last-mile gaps with Omnistudio for consumer grade experiences, Business Rules Engine for automated business logic, Context Service for semantic context, and Data Processing Engine for transforming data at scale.
Bring predictability and actionability to agentic AI with industry-specific predictive models, dashboards, and customer signals- and use them on channels where work happens.
Make AI actionable with industry-aware predictive models that proactively give recommendations and suggest next actions.
Derive actionable intelligence baked into agentic flows with Tableau Next dashboards and AI-powered customer signals.
Seamlessly use prebuilt agent templates and actions right within Slack and industry apps.
Address everyday challenges with prebuilt industry agents. Build and scale agents to solve complex challenges with powerful customization, automation, and interoperability tools.
Quickly start using agentic AI for industry use cases with a library of 25+ templates, 50+ topics, and 300+ agentic actions- all built from the ground up for your industry.
Extend prebuilt capabilities easily with tools for quick automation and logical workflows.
Quickly build the most apt agents for your industry with natural-language based authoring, allow full flexibility to expert developers, and offer a seamless agent building experience to your customers.
Monitor, measure, and optimize agent performance for scale. Ensure security and regulatory compliance with integrated platform tools.
Monitor and measure agent performance with Agentforce Studio, Command Center, Metrics & Alerting, and Session Tracing Data Model.
Improve agent perfomance by observing every interaction, clustering and analysing sessions, and optimizing configuration issues.
Empower your organization to orchestrate, govern, and secure agents across ecosystems for coordinated action, while prioritizing data security and regulatory compliance using tools like MuleSoft Agent Fabric and Agentforce Trust Layer.
Power exceptional driver experiences and elevate your customer facing teams with trusted agentic skills right within Automotive Cloud.
Grow revenue and reduce churn for your telecom business with trusted AI skills, grounded in the context of your business and surfaced right within Communications Cloud.
Build and deploy AI agents using a library of prebuilt skills and access key data and industry apps to dramatically transform how consumer goods companies work today.
Elevate every student and institutional experience with trusted AI. With Agentforce, empower faculty and staff with a deeply unified platform to maximize productivity and drive student and institution success together.
Improve operational efficiency, boost customer satisfaction and optimize employee experience with an agentic AI solution deeply integrated with your energy and utility data, metadata, and knowledge base.
Augment human capacity with digital labor, delivering an unmatched customer and employee experience across banking, wealth management, and insurance.
Augment your care teams, clinicians, and service reps with agentic AI and unite them on one integrated and trusted platform to boost operational capacity and help improve patient outcomes.
Build healthier connections from clinical and medical through commercial across patients, providers and partners with Life Sciences Cloud.
Use trusted, pre-built agentic skills for every team, so your employees can improve productivity, speed up time to market, and strengthen customer and channel relationships to drive operational excellence and innovation.
Unlock limitless digital workforce to sell smarter, boost business efficiencies, and personalize experiences for subscribers, fans, and advertisers.
Use digital labor to streamline ESG management and reporting with Net Zero Cloud.
With Nonprofit Cloud, offer continuous support to staff or the people you serve at a scale never before possible allowing you to focus on the work that matters most.
Realize new levels of mission efficiency and effectiveness with public sector-specific agents developed using pre-built skills that can help reduce operational expenses and boost employee productivity.
Revolutionize your business with innovative retail agentic AI software. Boost sales and efficiency with Agentforce for the retail industry.
Discover how Salesforce uses AI in tech to boost revenue and productivity for technology companies. Embed AI in your workflow to drive sales and engagement.
Learn how to quickly build agents that help you solve specific business challenges.
Tell us a bit more so the right person can reach out faster.
Agentforce is a proactive, autonomous AI application that answers questions, takes actions, and improves productivity. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role. With Agentforce, customers can unlock a limitless digital labor force by leveraging autonomous AI agents that support their employees and customers 24/7.
Salesforce Industries AI offers the essential building blocks for customers in every industry to deploy trusted AI solutions right in the flow of work. This means customers can use prompts just with the click of a button to get work done based on industry use cases.
Agentforce provides specialized, always-on support to employees or customers across industries through persona based skills with related topics, instructions, and actions.
Both Industries AI and Agentforce for Industries are built on the Salesforce platform, bringing the platform's security and scalability to every industry app where it is surfaced.
Agentforce will offer deep industry capabilities that understand full industry and business context to help boost employee productivity and personalize each customer interaction. For example,
Skills define the set of jobs a persona needs to complete. They contain a group of topics which further group relevant actions to help focus on all tasks for a persona/use case.
Topics define the jobs an agent can or cannot do through a set of instructions and guardrails. Instructions are prompts that guide the skills on how to best use the action to perform the job within the topic scope and guardrails define what the agent can or cannot do.
Actions are the tools that get the job done. They are custom or standard and use Prompts, Flows, Apex, MuleSoft APIs, etc.
Actions are the building blocks of industry agents. Related actions are combined under Topics and each topic has a number of instructions and guardrails.
For example, Home Health is a skill in the healthcare industry which uses topics such as Home Health Quoting.
Here’s what some instructions under this topic look like:
The agent uses several actions to complete the task: Get Patient Summary, Give Recommendations for Patient Care, Create Quotes, and Create Budgets.
To cater to the requirements of different industries, Agentforce skills are equipped with the necessary business knowledge to execute tasks according to their specific role for specific industries, based on a Data 360 foundation for every industry and Atlas Reasoning Engine to bring in the right context. Apart from using the latest generative AI technology, Agentforce uses predictive AI, analytics, and automation along with 2000+ prebuilt processes that are specific to industries- which makes it the broadest umbrella of all AI offerings for industries.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
