Build trust and transparency around your data with protection built into all of our products.

Across sales, service, marketing, and more, we’re dedicated to keeping your customers’ data safe and secure.
 
 

Create transparent, secure customer experiences with Platform.

As data intelligence becomes more prevalent as a way for companies to understand and serve customers better, it is critical that companies remain accountable for safeguarding the privacy and security of individuals’ data. As the #1 CRM platform, Salesforce provides companies like yours with the tools to build trust while enhancing customer experiences. Gain increased transparency and control of your customers' data, all while harnessing the power of that data to connect with customers in new ways.
Salesforce offers customers a robust data processing addendum containing strong privacy commitments. This addendum contains data transfer frameworks to enable our customers to lawfully transfer personal data to Salesforce from any geography by relying (depending on the service) on our Binding Corporate Rules for Processors, our Privacy Shield certification, or the Standard Contractual Clauses. This addendum also contains specific provisions to assist customers in their compliance with applicable data protection laws.
Salesforce has security built into every layer of the Platform. The infrastructure layer comes with replication, backup, and disaster recovery planning. Network services have encryption in transit and advanced threat detection. Our application services implement identity, authentication, and user permissions. We also offer an additional layer of trust with Salesforce Shield, including Platform Encryption, Event Monitoring, and Field Audit Trail.
You may need to access, export, delete or update customer data in order to comply with data protection regulations. Platform offers customers a rich set of features to help you meet your legal obligations. Topics like restriction of processing, consent, portability and the right to be forgotten are all covered in our Help & Training Documentation.
 

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Documentation

Documentation

 
 

Put privacy at the center of customer relationships with Marketing Cloud.

At Salesforce, we believe respecting privacy is a tremendous opportunity for marketers to deliver greater value, and a deeper, more trusted relationship with customers. To navigate customer privacy and to continue to blaze a trail in marketing, you need to balance customer-centricity, governance, and compliance — and Marketing Cloud can help you do just that.
Salesforce offers customers a robust data processing addendum containing strong privacy commitments. This addendum contains data transfer frameworks ensuring that our customers can lawfully transfer personal data to Salesforce outside of the European Economic Area by relying on Binding Corporate Rules, our Privacy Shield certification, or the Standard Contractual Clauses (depending on the service in question). This addendum also contains specific provisions to assist customers in their compliance with regulations.
Marketing Cloud provides our customers with a secure solution in accordance with our Trust and Compliance documentation.
You may need to access, export, delete or update customer data in order to comply with data protection and privacy regulations. Marketing Cloud offers a rich set of features to help you meet your obligations under the law for customers. Topics like restriction of processing, consent, portability and the right to be forgotten are all covered in our Help & Training Documentation.
 

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Documentation

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Delight shoppers while staying compliant with B2C Commerce.

B2C Commerce Cloud (formerly Commerce Cloud) empowers retailers to unify customer experiences across all points of commerce — web, social, mobile, and in-store. From shopping to customer service, B2C Commerce delivers 1-to-1 shopping experiences that delight customers, increasing engagement, loyalty, and conversion. Nothing is more important to us than enabling the success of our clients. This commitment defines who we are and everything we do. That extends to building tools and features that help merchants comply with regulatory policies and serving as a trusted partner to ensure commerce operations remain reliable, compliant, and secure.
Salesforce offers customers a robust data processing addendum containing strong privacy commitments. This addendum contains data transfer frameworks ensuring that our customers can lawfully transfer personal data to Salesforce outside of the European Economic Area by relying on Binding Corporate Rules, our Privacy Shield certification, or the Standard Contractual Clauses (depending on the service in question). This addendum also contains specific provisions to assist customers in their compliance with regulations.
Protecting the security and privacy of customer and cardholder data is as much of a priority for Salesforce and B2C Commerce as it is for our merchants. B2C Commerce continuously implements robust technical and organizational security controls to ensure that commerce operations remain reliable, compliant, and secure — all without adding extra costs or infrastructure. For more information on Commerce Cloud Trust and Compliance, refer to our documentation in the link below.
You may need to access, export, delete or update customer data in order to comply with data protection and privacy regulations. B2C Commerce offers a rich set of features to help you meet your obligations under the law for customers. Topics like restriction of processing, consent, portability and the right to be forgotten are all covered in our Help & Training Documentation.
 

Documentation

Documentation

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Keep customers at the center of compliant marketing with Pardot.

At Salesforce, we see privacy as a tremendous opportunity for marketers to deliver greater value and a deeper, more trusted relationship with customers and partners. To navigate regulatory policies and to continue to blaze a trail in marketing, you need to balance customer-centricity, governance, and compliance. Pardot allows marketers to face regulations with confidence, and to use privacy as a catalyst for customer centricity.
Salesforce offers customers a robust data processing addendum containing strong privacy commitments. This addendum contains data transfer frameworks ensuring that our customers can lawfully transfer personal data to Salesforce outside of the European Economic Area by relying on Binding Corporate Rules for Processors, our Privacy Shield certification, or the Standard Contractual Clauses (depending on the service in question). This addendum also contains specific provisions to assist customers in their compliance with regulations.
Pardot provides our customers with a secure solution in accordance with our Trust and Compliance documentation.
You may need to access, export, delete or update customer data in order to comply with data protection and privacy regulations. Pardot offers a rich set of features to help you meet your obligations under the law for customers. Topics like restriction of processing, consent, portability and the right to be forgotten are all covered in the links below.
 

Documentation

Documentation

 
 

Equip teams to protect personal data and be more productive with Quip.

At Salesforce, we're committed to protecting personal data and we see privacy as an opportunity for Quip to forge a deeper partnership with our customers by supporting them on their compliance journey.
Salesforce offers customers a robust data processing addendum containing strong privacy commitments. This addendum contains data transfer frameworks ensuring that our customers can lawfully transfer personal data to Salesforce outside of the European Economic Area by relying on Binding Corporate Rules for Processors, our Privacy Shield certification, or the Standard Contractual Clauses (depending on the service in question). This addendum also contains specific provisions to support customers in their compliance with the law.
Quip provides our customers with a secure solution in accordance with our Trust and Compliance documentation.
You may need to access, export, delete or update customer data in order to comply with data protection and privacy regulations. Quip offers a rich set of features to help you meet your obligations under the law for customers. Topics like restriction of processing, consent, portability and the right to be forgotten are all covered in our Help & Training Documentation.
 

Documentation

Documentation

Salesforce understands better customer experiences start with
data privacy.

Contact us if you have questions, comments, or requests related to Salesforce’s Privacy Statement, our data privacy practices, or how Salesforce embraces the General Data Protection Regulation (GDPR).