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Subscription Management Software
Spot subscriber churn with subscription management software
Win-back campaigns are reactive. With Salesforce, media and entertainment companies can identify signs of subscriber churn the moment they emerge and retain subscribers with personalized, omnichannel journeys.
Grow customer lifetime value with end-to-end subscription lifecycle management
Achieve a 360-degree view of every subscriber, including their favorite content, service history, and incidents such as buffering and declined payments. Deliver timely and personalized subscriber care, surface upsell and cross-sell opportunities, and identify and address churn risks before it’s too late.
Attract, acquire, and onboard new subscribers
Drive awareness of your media services and convert trial users into paid subscribers with omnichannel marketing journeys and personalized offers.
Accelerate time-to-value for new subscribers by guiding them toward the content they love through frictionless and personalized subscription lifecycle management journeys.
Prevent churn through proactive and personalized communications with new subscribers who are showing low engagement.
Deliver seamless and personalized subscriber care
Let subscribers start, stop, or upgrade their subscription 24/7 with native subscription management software self-service capabilities, or by connecting them with purpose-built subscription agents.
Streamline issue resolution with 360-view of subscribers, including full service history, customer profile, content affinity, behaviors and more.
Retain and nurture your subscriber base
Detect signs of churn the moment they emerge and retain more subscribers through omnichannel communications and personalized offers.
Grow revenue from within your existing audience by connecting the right subscriber, with the right upsell or cross-sell offer, at the right time with powerful subscription management software.
Complete your subscriber management software solution with products from across the Customer 360.
Media Cloud
Rapidly launch, automate, and monetize media experiences with a unified, agile platform purpose-built for media and entertainment.
Service Cloud
Transform how humans with AI drive limitless service at every touchpoint — including customer experience, engagement, processes, automation, and service operations.
Marketing Cloud
Get to know your audience faster through unified profiles and analytics. Deploy smarter campaigns across the entire lifecycle with Agentforce. Build lasting relationships that drive business growth.
Data 360
Activate all your customer data across Salesforce applications. Empower teams to engage customers with relevant insights and contextual data in the flow of work.
MuleSoft
Seamlessly integrate any system, orchestrate complex workflows, and secure mission-critical APIs to extend the power of Agentforce across your IT environment.
Slack
Bring together humans with agents, data, workflows, and apps right where they love to work. Empower your teams to speed up processes and deliver big results.
Tableau
Get actionable insights, everywhere, with Tableau Next. Empower everyone and enrich agents to make data-driven decisions with the #1 analytics platform — now on the #1 AI CRM.
Build the perfect subscription lifecycle management solution with our help.
Get in touch today and our experts will guide you through the process, step by step:
- Choose the right Media Cloud edition
- Add products/featured needed, if not already included
- Customize the final result with apps, service, support
We got everything right from the first go when working with Professional Services. Before, we used to make some mistakes and we used to spend time refactoring.
Samuel Dall’AgnolIT Director, Grupo Globo
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Subscriber Management Software FAQ
Subscription lifecycle management refers to the end-to-end process of managing all stages and aspects of a subscription-based business model for media and entertainment companies. This encompasses the various phases that a customer goes through during their subscription journey, from initial sign-up to renewal or cancellation. The goal of subscription lifecycle management is to optimize each stage of the customer's subscription experience to maximize customer satisfaction, retention, and revenue.
Subscription lifecycle management is important for several reasons, especially in industries that rely on subscription-based business models. It directly impacts customer retention, revenue generation, and overall business sustainability. By strategically managing each phase of the subscription lifecycle, businesses can build stronger customer relationships and thrive in competitive markets.
Some benefits of subscription lifecycle management include customer retention, customer acquisition, maximized customer lifetime value, revenue optimization, and churn reduction.
Subscriber Management Software allows media and entertainment companies to acquire new subscribers, enhance engagement, and seamlessly deliver services across channels in one single source of truth platform. Make your teams more productive as they manage the entire subscriber lifecycle, while delivering personalized experiences to your subscribers.
