Meet the demands of today’s ultra-connected, mobile customers with messaging.
Deliver personalized support to customers via their favorite messaging apps using bots or agents. Add this easy, cost-effective mobile solution to the #1 platform for service.
3 ways you can deliver personalized, conversational service with text messaging.
Give customers help anytime from any messaging app.
Easily connect to your agents to your customers at any time through chat. Use your customers' preferred messaging apps, like SMS and Facebook Messenger. Soon, functionality will expand to WeChat and WhatsApp. Plus, you can add chatbots to SMS chats to automate routine asks.
Empower agents with conversational messaging from one place.
Be there for customers the way a good friend is — with mobile messaging. Agents can send messages while having instant access to the information they need to address customers — all within the Service Cloud Console.
Drive service costs down and ROI up.
Boost agent productivity with a solution that lets agents manage multiple text conversations at once — with all the context and intelligence they need to resolve cases and deliver an awesome customer experience every time.
