Deliver personalized support to customers via their favorite messaging apps using bots or agents. Add this easy, cost-effective mobile solution to the #1 platform for service.
Easily connect to your agents to your customers at any time through chat. Use your customers' preferred messaging apps, like SMS, Facebook Messenger, and Apple Business Chat. Soon, functionality will expand to WeChat and WhatsApp. Plus, you can add chatbots to SMS chats to automate routine asks.
Be there for customers the way a good friend is — with mobile messaging. Agents can send messages while having instant access to the information they need to address customers — all within the Service Cloud Console.
Boost agent productivity with a solution that lets agents manage multiple text conversations at once — with all the context and intelligence they need to resolve cases and deliver an awesome customer experience every time.
