
Customers want personal attention, even when they’re out and about. Now they can use their preferred messaging app — like SMS — to contact agents at any time, and be on their way.
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Increase customer satisfaction using the #1 platform for service.
Customers want personal attention, even when they’re out and about. Now they can use their preferred messaging app — like SMS — to contact agents at any time, and be on their way.
Service Cloud Omni-Routing: Deliver more efficient support by routing cases to the right agent using Omni-Channel Routing.
Computer Telephony Integration: Lower your agent’s average handle times and improve customer satisfaction by turning clicks into calls with computer-telephony integration.
Service Cloud Live Agent: Support your customers and prospects while they're still on your site or in your app with real-time, live chat software.
Service Cloud Live Message: Meet the demands of today’s ultra-connected, mobile customers with Live Message.
Service Cloud Snap-ins: Provide an intelligent customer experience that allows customers to get information quickly and efficiently with Embedded Service.
Good Customer Service: Learn what customer service is and how it helps businesses thrive.
Meet Customer Expectations: Gain a deeper understanding of what customers expect in this new customer age.
Organize Your Work Orders: See how a work order management system can save resources and help control the quality of the work being done.
Improve Customer Service: Top tips to improve customer service, which touches every aspect of your company, dependent on every single employee, vendor, and leader.