Meet the demands of today’s ultra-connected, mobile customers with Messaging.

Deliver personalized support to customers via their favorite messaging apps using bots or agents. Add this easy, cost-effective mobile solution to the #1 platform for service.

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customer service solution for service cloud

3 ways you can deliver personalized, conversational service with text messaging.

Give customers help anytime from any messaging app.

Easily connect to your agents to your customers at any time through chat. Use your customers' preferred messaging apps, like SMS, Facebook Messenger, and Apple Buisness Chat. Soon, functionality will expand to WeChat and WhatsApp. Plus, add chatbots to SMS chats to automate routine asks.

Empower agents with conversational messaging from one place.

Be there for customers the way a good friend is — with mobile messaging. Agents can send messages while having instant access to the information they need to address customers — all within the Service Console.

Drive service costs down, and ROI up.

Boost agent productivity with a solution that lets agents manage multiple text conversations at once — with all the context and intelligence they need to resolve cases and deliver an awesome customer experience, every time.

NCR saved 50% in voice service calls with two-way messaging.

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Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps.

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Customer Service Software & Customer Support by Service Cloud

Sales Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.

Sales Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.

Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.

Service Cloud Omni-Routing: Deliver more efficient support by routing cases to the right agent using Omni-Channel Routing.

Computer Telephony Integration: Lower your agent’s average handle times and improve customer satisfaction by turning clicks into calls with computer-telephony integration.

Service Cloud Live Agent: Support your customers and prospects while they're still on your site or in your app with real-time, live chat software.

Service Cloud Live Message: Meet the demands of today’s ultra-connected, mobile customers with Live Message.

Service Cloud Snap-ins: Provide an intelligent customer experience that allows customers to get information quickly and efficiently with Embedded Service.

Good Customer Service: Learn what customer service is and how it helps businesses thrive.

Meet Customer Expectations: Gain a deeper understanding of what customers expect in this new customer age.

Organize Your Work Orders: See how a work order management system can save resources and help control the quality of the work being done.

Improve Customer Service: Top tips to improve customer service, which touches every aspect of your company, dependent on every single employee, vendor, and leader.