Now customers can have personalized support right in your app or website.
Embed service in your customer experience. With cases, chat, and Self-Service Knowledge, you can connect with customers no matter where they are in their journey. Allow customers to engage with your company when they need it, and where they need it.
No complex integration required. Setting up embedded service functionality in your apps is as easy as copy and paste. With the embedded service software development kit (SDK) you can snap service channels into your existing native app to create a cohesive and connected customer experience.
Get answers quickly with embedded service. Surface relevant knowledge articles and information based on where the customer is in your app or website. Embedded service provides an intelligent customer experience that allows customers to get information quickly and efficiently.
From your web page to mobile apps, for customers on the move embedded service allows you to connect with them at every touchpoint. So you can deliver a consistent brand experience at every interaction, and your customers will always know it’s you.
Let your customers quickly browse or search for contextually relevant articles and FAQ answers on their own by integrating a knowledge base on webpages and mobile apps.
Provide personalized, real-time help to customers via text chat. Agents can seamlessly escalate the session to video chat whenever needed to resolve the issue.
Track and manage all case interactions right within the app, including configurable case publishing, case feed, and case list view.