Embed service in your customer experience. With cases, chat, and Self-Service Knowledge, you can connect with customers no matter where they are in their journey. Allow customers to engage with your company when they need it, and where they need it.
No complex integration required. Setting up embedded service functionality in your apps is as easy as copy and paste. With the embedded service software development kit (SDK) you can snap service channels into your existing native app, to create a cohesive and connected customer experience.
Get answers quickly with embedded service. Surface relevant knowledge articles and information based on where the customer is in your app or website. Embedded service provides an intelligent customer experience that allows customers to get information quickly and efficiently.
From your web page to mobile apps, for customers on the move embedded service allows you to connect with them at every touchpoint. So you can deliver a consistent brand experience at every touchpoint, and your customers will always know it’s you.
Unify your agent experience with Service Cloud. Our customer service management solution puts all of the information representatives need at their fingertips, all in one console. With Service Cloud from Salesforce, you can manage cases, track customer history, view dashboards and a lot more — all in one view. No multiple tabs. No switching softwares. Service Cloud is the only customer service technology you’ll need — always available from your web broswer.