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Salesforce is the world’s #1 Agentic CRM. Our leading customer relationship management platform brings together people, AI agents, apps, and data on one open, trusted platform across any surface your business runs on.
Whether you’re a small business getting started with CRM or an enterprise transforming how teams work, Salesforce helps every organization become an Agentic Enterprise — where humans and AI agents drive customer success together.
What does Salesforce do?
Salesforce helps businesses connect customers, employees, and operations on one unified platform using trusted AI, best-in-class applications, and unified data — from the front office, like sales and customer service, to the back office, like operations and IT. Now humans and AI agents can collaborate, make decisions, and get work done across any interface without switching tools or losing context.
What Salesforce can do for you
Sell faster, smarter, and more efficiently
Arm your sales organization with the tools and data it needs to close deals faster. Sales Cloud builds pipeline with autonomous outreach and helps reps prepare for every conversation with instant guidance and coaching. Now you can make faster decisions and cleaner forecasts and spend more time selling.
Deliver effortless, 24/7 service to employees and customers
Support every customer and employee with always-on service powered by AI agents and connected data. Service Cloud resolves issues instantly with trusted, context-aware agents, Field Service and Operations keeps technicians prepared and productive on the go, and IT Service Cloud handles employee requests autonomously so teams can stay focused on strategic work.
Build long-lasting relationships that increase growth
Connect with every customer across their entire journey with intelligent, context-aware marketing. Marketing Cloud helps teams deliver personalized campaigns across every channel with agents that tailor content in your brand voice, react to up-to-the-minute signals, and automate follow-up. The result: deeper engagement, higher conversion, and stronger relationships across every touchpoint.
Grow revenue with seamless buying experiences
Offer frictionless digital commerce experiences that natively connect B2C, B2B, order management, and payments with your sales, service, and marketing apps. Commerce Cloud uses trusted data and instant signals to help customers find what they need faster, streamline checkout, and coordinate with your teams to keep orders moving smoothly, end to end.
Salesforce delivers value fast for any business, any industry
“Embracing an AI-first world means reimagining an enterprise where humans and intelligent agents don’t just coexist, they collaborate.”
Athina Kanioura
CEO, Latin America and Global Chief Strategy & Transformation Officer
“We were blown away by Agentforce right away. You get the cellophane off the software, get it installed, and it’s like, okay, that actually works."
David Walmsley
Chief Digital & Technology Officer, Pandora
"Agentforce 360 gives our teams the tools to better understand and respond to each customer’s needs quickly and effectively — helping us deliver personalized experiences at scale."
Laura Alber
President and CEO, Williams-Sonoma, Inc.
"Slackbot allows our teams to save time on operational tasks so they can focus on creating amazing experiences for MrBeast fans worldwide."
Luis Madrigal
CIO, Beast Industries
“Agentforce provides personalized answers customers need, when they need them.”
Jim Roth
President, Customer Success, Salesforce
We proudly support our customers' success, and we're honored by their recognition.
Voted #1 Grid® leader in 205 categories, with 97,254 reviews and an average 4.5 star rating.
Learn why Salesforce is ranked #1 for CRM Applications, based on IDC 2025 H1 Revenue Market Share Worldwide.*
Gartner® names Salesforce a leader in Customer Data Platforms for the third year in a row.
* Source: IDC, Worldwide Semiannual Software Tracker, October 2025. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.
Salesforce is a platform for change
Since 1999, we've been on a mission to help companies connect with their customers — and to use that success as a platform for positive change for people and our planet.
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FAQs
Simply put, SFDC is an acronym for SalesforceDotCom.
SFDC stands for Salesforce.com, which is a cloud-based customer relationship management (CRM) and agentic AI platform. It is one of the most popular and widely used CRM software platforms in the market and is used by businesses of all sizes to manage their customer data, sales processes, marketing campaigns, and customer service activities with the power of AI agents and unified data. The acronym SFDC is often used as a shorthand for Salesforce.com in discussions, literature, and online forums related to the software.
SFDC stands for Salesforce.com. It's a cloud-based customer relationship management (CRM) platform used by businesses to manage customer data, track sales, and automate various business processes. While the company is simply known as "Salesforce" now, the older acronym "SFDC" continues to be used, particularly within the Salesforce ecosystem.
SFDC is a deeply integrated, cloud-based software platform that helps businesses manage customer relationships with the help of agentic AI, data tools, and CRM apps. It offers tools for sales tracking, customer service, marketing automation, and data analysis. By centralizing customer information, SFDC enables teams to collaborate effectively and make informed decisions to enhance customer satisfaction and drive growth.