How to Get Started with Voice AI

Get started with Voice AI

Discover the five ways Voice AI can deliver personalized, intelligent, 24/7 self-service by phone — customers #1 preferred channel.

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Telephony FAQs

Telephony is the technology that enables voice communication, from traditional landlines to modern VoIP. It remains a key channel for real-time customer support.

Modern telephony impacts business communication by introducing VoIP, cloud-based phone systems, and unified communications. These tools improve collaboration, increase flexibility, and boost overall productivity.

The key components of a telephony system include devices like phones or headsets, software such as VoIP or PBX, and the network that carries voice data. Modern systems often add features like call routing, voicemail, conferencing, and CRM integration.

Yes, telephony can integrate with CRM systems to provide a unified view of customer interactions. This allows reps to see call history, access customer details in real time, and deliver more personalized support.

VoIP (Voice over Internet Protocol) in the context of telephony is a technology that enables voice calls over the internet instead of traditional phone lines. It lowers costs, increases flexibility, and supports features like conferencing, video calls, and system integrations.

The future of telephony is centered on cloud-based systems, VoIP, and unified communications that combine voice, video, and messaging. It will also use AI and CRM integration to make business communication more seamless, efficient, and customer-focused.