Grow revenue and relationships with agent-first Retail. Unleash digital labor with Agentforce to resolve customer inquires 24/7, increase personalization, and optimize campaigns end-to-end.
Agentforce for Retail is a proactive, agentic AI solution that provides specialized, always-on support to employees, associates, and shoppers. You can create a digital labor force that works alongside your human workforce, with AI agents working 24/7 to provide more personalized shopping experiences.
With Agentforce for Retail, your AI agents can address unique retail needs and challenges:
Personal Shopping Assistance
Customer Service Support
Return Management
With Agentforce for Retail, your AI agents can leverage retail data models, resulting in deeper grounding and better accuracy. Some examples include:
Inventory managment
Order management
Product catalog
Actions are predefined tasks that an agent can perform to fulfill their job based on a trigger or instruction. Some examples include:
Update order
Initiate return
Product suggestion
With Agentforce for Retail, your AI agents can seamlessly access data from various systems instead of
Inventory
Point of Sale (POS)
Loyalty Management
Agentforce engages customers autonomously across channels 24/7 in natural language. It can resolve cases swiftly and accurately because every answer is grounded in trusted data. Set up a set of pre-built skills to empower Agentforce to support customers in minutes or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees.
Agentforce can engage shoppers as their personal stylist. Power personalized conversations directly on your commerce site or in a preferred messaging app, like WhatsApp. Help shoppers find products and make purchases faster by guiding search queries and personalizing product recommendations.
Agentforce can help you build better campaigns faster. Marketers can save time on generating campaign briefs, targeting audience segments, creating content, and even building customer journeys in Flow. And because Agentforce never sleeps, it will continually analyze performance against KPIs and proactively recommend improvements.
Handle any business case. With Agentforce , you can quickly create any agent from scratch using a wealth of industry data, processes, and functionality.
AI Prebuilt for your Industry
Quickly start using AI for industry without having to build anything from scratch.
Low Code Tools for Quick Customization
Build custom agents with clicks not code and implement swiftly.
Built-in Data Security
Take advantage of Einstein Trust Layer for data privacy and security along with industry specific regulatory compliance.
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AI agents in retail are sophisticated artificial intelligence systems designed to enhance customer experiences and optimize operations. These tools can handle tasks like presolving customer inquiries, offering personalized product recommendations, and creating and optimizing marketing campaigns. By using machine learning (ML) and natural language processing (NLP), AI agents provide 24/7 support, improve efficiency, and drive sales, making them valuable assets for modern retailers looking to stay competitive.
Agentic AI in retail refers to autonomous AI systems that act on behalf of retailers or customers to perform specific tasks. These agents can autonomously make decisions, such as handling returns, recommending products, or optimizing marketing campaigns. Agentic AI operates with a high degree of independence, using real-time data to adapt to changing conditions and customer needs, ultimately enhancing operational efficiency and customer satisfaction.
Retail AI agents offer numerous benefits, including enhanced customer service through personalized recommendations and 24/7 availability. They also improve operational efficiency by automating routine tasks, reducing human error, and providing real-time insights, while freeing up store associates for more high-value interactions with customers.
Additionally, AI agents can help in inventory management, predicting stock needs and minimizing waste. By analyzing customer data, they can identify trends and preferences, enabling targeted marketing and increased sales. Overall, they create a more seamless and engaging shopping experience, boosting customer satisfaction and loyalty.
Agentic AI in retail enhances a variety of use cases across retail organizations. These include:
Agentforce for Retail is a comprehensive Salesforce solution that transforms the entire retail organization. It integrates real-time data and customer insights across all departments, from sales and marketing to inventory management and customer service. By providing a unified platform, Agentforce enhances collaboration, optimizes operations, and drives personalized customer experiences. This holistic approach ensures that every touchpoint is seamless, boosting efficiency and customer satisfaction throughout the retail ecosystem.
Agentforce for Retail streamlines retail operations by enhancing customer service, optimizing workforce management, and improving sales performance through real-time analytics, scheduling, and training modules.
Agentforce delivers strategic advantages across the retail value chain including:
-Improved efficiency and decision-making to enhance both the customer experience and the bottom line.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
