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Learn MoreRetail Cloud Modern POS
Personalize every interaction with a complete in-store solution that boosts conversion through clienteling, checkout, endless aisle, omni-channel operations, and inventory management—all in one app. Reduce training costs with a mobile-first, intuitive platform, and get stores live fast with unified data powered by an API-first architecture, native integrations, and a no-code CMS.
These leaders trust Salesforce to power their Point-of-Sale success.
What can you do with Retail Cloud POS?
Convert shoppers with personalized, convenient, and flexible in-store experiences.
Modernize your stores with mPOS.
- Mobile-first. Reduce long lines and sell from anywhere in the store with lightweight, handheld devices.
- Secure Offline Mode. Keep selling even without Wifi. Our patented offline-mode ensures you can always accept payments and create orders, so you can stay operational during outages and ensure stability when foot traffic is highest.
- Built-in AI. Bring impactful AI to in-store shopping. Voice search and AI-powered product recommendations empower store associates to offer a concierge-driven experience and speed up operations.
Arm store associates with real-time customer, order and inventory data.
- Clienteling. Build deeper customer relationships. Get a 360-view of customers preferences, loyalty status and purchase history, send digital tear-sheets from a wishlist, and sign up new customers directly in mobile POS.
- Endless Aisle. Give your team access to millions of SKUs and never miss a sale. With real-time inventory visibility, associates can quickly check if an out-of-stock item is available at another store or in your virtual catalog, ensuring a seamless customer experience.
- Unified Commerce Unified Commerce connects agentic ecommerce with POS and order management, all on one unified platform. So you can streamline purchasing, payments, and orders for your customers.
Store operations that support every purchase and return.
- BOPIS, BOFIS, BORIS, ROFIS & Omni-Exchange. An omni cart architecture allows each line item to have its own fulfillment method including Buy-Online-Pickup-In-Store, Buy-Online-Return-In-Store, Buy-Online-Fulfill-In-Store, Buy-In-Store-Pickup-In-Store, Reserve-Online-Fulfill-In-Store and Omni-Exchange.
- Inventory Management. Always stay in stock with full visibility and accuracy. Get real-time inventory details down to the pallet or item, track defective stock, and use advanced tracking for precise cycle counts.
- Mixed Cart
Give your customers the flexibility to add both online and in-store products to their shopping cart and checkout in a single transaction - no more split payments.
Move fast with out-of-the-box integrations.
- Built-in integrations with Salesforce & Payment Providers Native integrations with Salesforce Commerce, OMS, Loyalty, and Service — along with Adyen, Verifone Flex, and Elavon — to enable faster setup.
- Composable UI powered by no-code CMS Patented cloud CMS uses intuitive drag-and-drop features to tailor each store’s interface and deliver a consistent, on-brand experience.
- Modular platform built on microservices and APIs Integrate with any system, then switch on the POS features you need as your business grows.
Sell more across every interaction with the most complete Retail Solution.
Commerce Cloud
Achieve goals faster, unlock new revenue, and drive automation with the most flexible e-commerce platform.
Loyalty Management
Nurture relationships and create lasting loyalty on the world’s #1 CRM.
Service Cloud
Drive productivity, reduce costs, and increase customer satisfaction at scale with Service Cloud.
Data Cloud
Activate your data, scale insights with AI, and unify all your data in a single customer profile.
Marketing Cloud
Fuel creativity with data insights. Grow efficiency with AI. Personalize customer relationships at scale with Marketing Cloud.
Bring Salesforce in-store with tips tricks, and best practices.
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Retail Cloud FAQ
Retail Cloud POS is a cloud native, mobile first Point-of-Sale system that brings Salesforce into the store. As the in-store component of Salesforce's unified commerce solution, it is a complete in-store retail solution for transactions, clienteling, endless aisle, inventory management and omni-channel operations - all on one app.
It’s crucial for retailers to provide a unified shopping experience, but having three distinct technology stacks - one for in-store, one for online and one for order management - makes this a difficult task. Salesforce provides retailers with a pre-built integrated solution that unified customer, order and inventory data across channels and stores. Retail Cloud POS enables store associates to engage shoppers and complete transactions from anywhere in the store via phone, tablet or terminal. In addition to modern POS, the store solutions, including Clienteling, Endless Aisle, Store Fulfillment, and Store Operations Capabilities, empowering store associates to personalize the shopping experience.
Retail Cloud POS creates a more personalized, seamless in-store experience that supports higher conversion, faster transactions, and easier associate training. Today’s shoppers, especially Gen Z, expect little to no wait times, easy access to their online loyalty accounts, quick returns and fast fulfillment options when they visit a store. Retail Cloud POS delivers all of this, plus advanced features that make every interaction feel tailored, keeping customers coming back.
The best POS system fits your store’s needs today and can grow with you tomorrow. Look for a solution that’s easy for associates to use, easily connects in‑store to online, manages inventory in real time, supports all types of returns, supports flexible fulfillment like BOPIS and BORIS, and integrates with loyalty, payments, and other key systems. Retail Cloud POS does all this with built‑in AI and on an API-first platform, so you can deliver faster, more personalized service while keeping operations simple.
In September 2024, Salesforce acquired PredictSpring, a modern retail point of sale (POS) software vendor built natively in the cloud. PredictSpring was previously an existing Salesforce ecosystem partner with several strategic retail customers and is already integrated with Commerce Cloud, Service Cloud, Marketing Cloud and Loyalty Management.
PredictSpring is the legacy name for Salesforce Retail Cloud and is the same product fundamentally with new enhancements since that acquisition.
