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By Erin Hueffner, Writer, Salesforce
May 21, 2025
Invoicing is a time-consuming task that many teams still slog through manually, cutting into the bottom line.
But it doesn't have to be this way.
Automated invoice processing flips the script by taking on the repetitive legwork, catching errors before they happen, speeding up the handoff from sales to finance, and customizing invoices for every type of client and customer. With many sales employees spending 70% of their time on repetitive or low-impact tasks, according to the latest State of Sales Report, companies embracing automation have the chance to transform invoicing from a burden into a streamlined, cost-saving powerhouse.
Automated invoice processing uses software to handle invoicing from start to finish, unifying billing across all sales channels within your customer relationship management (CRM). This approach helps make every step simpler and more efficient. Choose the billing frequency, consolidate invoices across different channels, and store all your data in one easy-to-search digital location.
For finance teams, this means more accuracy and speed in cash collection and being able to close the books more quickly on the accounting period.
When sales, finance, and legal are disconnected, the customer feels the pain. Learn how Revenue Cloud can help.
Automated invoice processing relies on a streamlined workflow that minimizes human involvement and boosts efficiency. The foundation of automated billing is a unified CRM that captures all of your sales and billing data, allowing you to move from lead to payment efficiently while giving you a fuller picture of your customer throughout their journey. Here's how it typically works:
Automated invoice processing can boost cash flow by getting invoices out on time, reduce billing errors by catching discrepancies early, and strengthen customer relationships through consistent, accurate billing. Here are additional ways that automation benefits your business:
Companies can reduce labor costs by automating repetitive tasks such as invoice creation and review. For example, a company with hundreds of monthly invoices no longer needs to allocate hours for manual entry, freeing up staff to focus on higher-value tasks.
Automated invoice reviews flag unusual billing patterns before invoices are sent. For example, if an invoice shows a sudden spike in charges for a customer, the software will flag this irregularity for your team to investigate. This proactive review process helps catch potential errors early, reducing incorrect charges and customer disputes.
Automated processing allows invoices to be generated and sent out on a set schedule, such as every first or fifteenth of the month. This ensures timely invoicing, lowering the risk of delayed payments due to missed deadlines or overlooked entries.
Faster and reliable invoicing ensures that you never forget an invoice and customers have an easy time paying them. By eliminating errors, providing clear due dates, and ensuring a smooth payment process, you can increase the likelihood that you'll get paid predictably and on time. Some systems even allow you to offer incentives for early payment or automatic payment reminders at 30-, 60-, and 90-day intervals. As a result, cash flow becomes easier to forecast, supporting healthier revenue management.
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The most effective invoice automation software includes features that support accuracy, flexibility, and scalability. Here are the essential capabilities to look for:
G2 and Capterra both review invoice automation software based on user feedback, features, and overall satisfaction. They use five-star systems looking at factors like usability, customer satisfaction, market presence, ease of use, customer support, and value. We've selected tools with at least four stars on these platforms to help you find software that can simplify invoicing, boost cash flow, and make your finance team more productive.
Revenue Cloud includes invoice automation as a part of its complete revenue management solution. Built on the Salesforce CRM platform, Revenue Cloud bridges the gap between sales and finance with one system handling the entire quote-to-cash process. It simplifies the billing process with support for subscriptions, milestones, recurring payments, asset lifecycle management, and renewals. Businesses using Revenue Cloud see faster billing cycles, fewer errors, and happier customers. Powered by Agentforce, this platform enables customers to build agents and help finance teams ensure accuracy and efficiency in their cash collection.
QuickBooks Online Advanced delivers invoice automation tools designed for small to mid-sized businesses. The system tackles everything from creating invoices to tracking payments and handling follow-ups. Its subscription tools automate recurring bills and monitor key performance metrics.
Xero is a cloud-based accounting platform with invoice automation features that simplify the billing process for small and medium-sized businesses. The platform manages subscription billing and tracks assets throughout their lifecycle, helping you monitor recurring revenue and automate billing for ongoing services.
FreshBooks delivers invoice automation software designed for service-based businesses and freelancers. The platform makes invoicing straightforward while producing documents that speed up payments. Its subscription tools handle recurring bills, collecting payments automatically, and measuring customer value over time.
Zoho Invoice fits within Zoho's broader business software ecosystem, with invoice automation that works with other Zoho apps. The system manages subscription billing, tracks performance metrics, and oversees the complete asset cycle from initial purchase through renewals.
BILL focuses on intelligent invoice automation that streamlines accounts receivable for businesses of any size. The platform prioritizes efficiency through automation and connections with existing accounting systems. Its subscription tools support recurring billing and showcase the entire asset lifecycle, helping companies build stronger ongoing customer relationships.
SAP Concur delivers enterprise-grade invoice automation that helps large organizations standardize billing. The platform connects with SAP's wider business management tools for comprehensive financial oversight. Its subscription management helps enterprises monitor and manage recurring revenue, automating billing throughout the asset lifecycle.
NetSuite features invoice automation within its cloud ERP solution, designed for growing companies needing scalable financial management. The platform connects billing with broader business operations for better visibility. NetSuite handles subscription billing and asset management well, with tools to automate recurring invoices, manage subscription changes, and track customer metrics.
Strategic planning, accurate data, and the right tools can help ensure a seamless implementation. Follow this step-by-step approach for a smooth transition:
Start by mapping out your existing invoicing system. This helps you spot and prioritize repetitive tasks, bottlenecks, and errors that can be made more efficient by automation.
Your input data must be accurate for automation to work. Look for duplicate customer records, outdated pricing tables, and inconsistent product codes. Ensure all customer addresses are formatted the same and that product names are identical across systems. Clean data ensures the system generates accurate invoices, reducing the chance of disputes.
Pick the invoicing system that works for you and integrates with other business tools like customer relationship management (CRM) and enterprise resource planning (ERP) software. Choose features such as flexible scheduling, error detection, and reporting so the system meets your business needs and grows with you.
For example, if your team processes high volumes of international invoices, you'll want a system that handles multiple currencies and tax jurisdictions. If you deal with recurring billing, look for tools that excel at subscription management. A manufacturing company might prioritize a system that integrates with its inventory management software, while a services business might need strong project billing capabilities.
Set up your invoicing parameters directly in your CRM, including payment terms and delivery schedules for each customer. Once these details are configured, your invoicing process will run automatically based on the latest customer data, with no need to maintain separate billing records or manually update multiple systems.
Before going live, test the system using sample invoices to check that the data is processed accurately and the invoices are delivered correctly. This will help you identify and fix any issues before they affect actual billing. Testing should be thorough and methodical. To catch any discrepancies, start by running parallel processes — keeping your existing system while testing the automated one — to create a variety of test scenarios: standard invoices, rush billing, credit notes, and special pricing cases. If you offer volume discounts, verify that the system applies them correctly across different threshold levels.
Monitor key performance indicators (KPIs) such as invoice accuracy rates, average processing times, and dispute resolution speeds. Track seasonal patterns in billing volumes to adjust scheduling and identify which invoice formats have the highest on-time payment rates. Use this data to fine-tune your automated workflows and improve customer satisfaction.
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Choosing the right invoice automation software is critical for setting up a smooth, reliable billing system. Here's what to look for when considering your options:
Automated invoice processing transforms how businesses handle billing. With the right system, invoicing becomes smoother, faster, and far less prone to errors. This means teams can spend less time on administrative tasks and more on what truly moves business forward: connecting with customers and nurturing key relationships.
For companies ready to leave manual invoicing behind, automation transforms invoicing from a necessary task into a powerful asset.
This article is for informational purposes only. This article features products from Salesforce, which we own. We have a financial interest in their success, but all recommendations are based on our genuine belief in their value.
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