Salesforce Voice Pricing
Use a partner telephony provider with digital channels and CRM data on the #1 CRM platform.
Choose the right solution for your business needs.
Agentforce Contact Center
One simple package to unify your contact center.
$
125
USD/User/Month
- Native Voice
- Unlimited Platform Voice Minutes
- Digital Channels
Salesforce Voice for Partner Telephony
Integrate telephony with your CRM.
$
50
USD/User/Month
- Connect Telephony and Services from your Preferred Partner
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
Salesforce Voice with Amazon Connect - 750 Minutes
Support agents on the phone for 750 min/mo.
$
75
USD/User/Month
- Preintegrated Telephony with Amazon Connect
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
Salesforce Voice with Amazon Connect - 2,000 Minutes
Support agents on the phone for 2,000 min/mo.
$
125
USD/User/Month
- Preintegrated Telephony with Amazon Connect
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
Salesforce Voice with Amazon Connect - 5,000 Minutes
Support agents on the phone for 5,000 min/mo.
$
200
USD/User/Month
- Preintegrated Telephony with Amazon Connect
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare solutions and top features.
Extend the power of Service Cloud with these related apps and add-ons.
Contact Center
One simple package to transform your contact center.
Agentforce for Service
Transform your workflow with purpose-built AI that’s predictive, generative, and autonomous. With Agentforce, your can deliver smarter and faster service that works across every channel.
Digital Channels
Deliver seamless, personalized conversational experiences across channels — at scale.
Service Portal
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the service solution built on the world’s #1 CRM?
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Salesforce Voice Pricing FAQ
Salesforce has a variety of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-667-6389 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-667-6389 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-667-6389 to see what works for your business.
* Voice-to-text transcription to be licensed from the telephony partner.
** This edition requires an annual contract.
Amazon Connect is provided by Amazon Web Services, Inc., and AMCS LLC.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties. Contact a sales representative for detailed pricing information.